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Please forgive me as this is new to me and I need to do a possible task of shutting down 500 phones. What I think I should do is redirect all their calls to our switchboard (0) if this is possible. I assume there is somewhere in Element Manager that I can create this group, however, I am not...

I had an IVR system set up using an extension that has 3 options that go into separate queues. My question is can the CDN's used for the queue, be blocked so that users will not dial the CDN directly but go through the IVR. Look forward to hearing back from someone.

Hello I am wondering if there is a way to send a broadcast message out on a specific day at a specific time. For instance, can we record a message today and send it out on May 2nd at 7:00 am? Look forward to a response. Thanks, Mary

Can someone tell me how to program the above 500 TN set to allow a caller to cancel out of a line when they conference into a voice mailbox (they get the greeting)? I do not see a softkey on the conference phone to cancel out the call, and if you hit the softkey "Join" or "conference" the first...

Hi everyone, I have a Jabra Link Electronic Hook Switch to connect a Jabra 9330e Wireless headset to an 1140e set. I connected all everything, however, I still do not hear any dialtones. I changed the preferences on the 1140e set to USB headset. Any suggestions on what I have done wrong...

I am looking for a solution to shut down staff voice mailboxes quickly, meaning no messages can be left in their mailboxes or the staff member cannot check messages. The reason I need this is our company may be in a shut down situation (strike) and we do not want any customers hitting a mailbox...

After I installed the 1140 set and was testing, I noticed that the transfer key is not working. When you press the key to transfer it gives the beeps similar to conference calling and will not transfer. I would like the to do a blind transfer as on the 2616/2008 sets using TRN in the...

Hi, I am trying to program a 1140set with an add on module and am not having much success. I am programming through Ld 11 and I have KEM3 in the CLS, however, if I stat the phone it says KEM1 responding. When I try to add another DN to the add-on module it gives me a SCH code1366. Can anyone...

I recently changed a password for a user that forgot their password and when she logs in with the default password it says that your command cannot be completed at this time....without touching any keys. We are currently using Call pilot version 5.0

I recently upgraded our system to 1000M version 6.0 and with this upgrade the 2004 sets (that were setup as ACD sets) no longer show I/C or Incalls on key 0. The display now shows the ACD number. Users find this very confusing when going to login their agent ID. Has anyone every had this...

Hi, I have programmed and 1140 set to be an ACD agent with the agent's personal extension on key 3. He also uses a softphone (i2050) when he is not in the office, however, this is not setup as a ACD set but just has his personal extension on the softphone. The problem that is happening is...

I recently purchased a Jabra 9300 USB headset and although it works very well the remote answer does not work when you push the button on the headset. I can hear it ringing in my ear but it will not answer - do you not is there is a patch to enable the remote answering. If not, what wireless...

Does anyone have Unified Messaging working with Lotus Notes version 8.0.2 as their email system. We currently have Call Pilot 4.04 and I have not been successful with the two working together. Using an older version of Notes (6.5) it worked fine, is there a new patch that someone knows of for...

Can someone tell me how to record on a distribution list. I have created a list of management staff and I would like the personal verification greeting to identify this group list, however, I cannot remember how to record on the distribution list, can anyone refresh my memory.

I have activated bluetooth to work on my 1140 set, however, I can only answer the calls by pressing headset on my phoneset rather than on my bluetooth. Did I miss something when I activated bluetooth? Also if I press to get dialtone on my bluetooth I will not unless I press headset on the...

I currently have Call Pilot 4.04 and have recently been ask to disable any callers from leaving messages to over 800 mailboxes. Is there any way of "Always block messages" and is it possible to do this to everyone and then go back and change the ones that should receive messages? The reason...

I currently have Call Pilot 4.04 and have recently been ask to disable any callers from leaving messages to over 800 mailboxes. Is there any way of "Always block messages" and is it possible to do this to everyone and then go back and change the ones that should receive messages? Thanks for...