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I am tasked with updating our BCM400 (a task that is long over due). My main question is which update to install first? Our current versions: BCM.R400.046-SoftwareManagement BCM.R400.SU.Desktop-002-200708 BCM.R400.SU.System-002-200708 BCM.R400.SU.System-003-200709 The updates I have to...

We had a number of our IP phones drop from our BCM400 today. By the time I was notified and went in to check they were coming back online (about 30sec outage). I checked the Alarm log and it shows: **ERROR** Reset by Network Manager What does this mean? In the service manager CCRSAppServer...

Hi, We are running into an issue with our BCM400. It has happened twice now that all 52 of our IP phones (mostly IP2002) are disconnected from the BCM and are unable to re-register. All other services seem to be working fine. A reboot of the BCM was needed to re-enable the IP Phones. Any...

We have a BCM400 with the default 256MB of RAM. Recently I've been getting constant "Physical memory near or on its capacity" alarms. In the BCM Monitor the Physical Memory is consistently at 70% to 80%. My question is - we have a spare BCM motherboard kit (order to have in stock just in case)...

I am trying to configure our system to send our Company name and number when making outgoing calls. I have set the Business name and have set the outgoing OLI number on each active set. However when making an outgoing call it shows the OLI number for both name and number on the receiving...

Hi, We've recently developed an issue where some of our IP phones (IP2002) are able to hear the caller but the caller can't hear them. Rebooting the phone seems to resolve it temporarily for some but not all. Bandwidth on the network is low so that doesn't seem to be an issue. I've also...

Is there any way to block certain extensions from receiving non-contact center calls if they are logged into a skillset? We would like to be able to block our call-center agents from receiving calls from customers just dialing their extension directly.

We have an occasional issue where mainly with mailboxes associated with skillsets seem to have voicemails that don't show up until a day or two after they are left. For example we check voicemail at 7am monday, says no messages, them at 9am we check again and there is 5 messages, one stating it...

Is there any way with the BCM400 to have a skillset agent use an activity code (or something) similar when they are in "unavailable"? Specifically what we need is a way to differentiate on the reports the time an agent was on break, lunch, in a meeting, etc. as opposed to just Available or...

Hi, I'm just wondering if there is somewhere where you can see what patches or updates are available for the BCM400? We don't have a support contact anymore with our vendor (accounting depts choice not mine). I assume I'll have to go to our vendor to get the patches installed for a fee of...

Hi, Is there any way to set up a conference call "room" that people can call into our phone system (BCM400) and enter a conference # and password and join a conference call? I have a feeling there isn't since I see no mention of how to set it up in the documentation but just wondering if...

Hi guys, I have a 4 skillsets setup on out BCM400 and one of the skillsets wants to have brief messages inserted with the hold music when a customer is in queue. I've set up the routing table to have message 1, distribute for 15secs, message 2, distribute.... etc but everytime it switches...

HI, We have a BCM400 and use the auto-attendant to transfer to 4 skillsets and over 50 mailboxes. Yesterday we got a call from our telco saying they've noticed "hundreds of international calls" coming from our line. (we have two 23 channel PRIs connected to the BCM. I noticed the option...

We are getting ready to install a second DTM in our existing BCM400 to allow for overflow onto a second PRI. We also need to change from a 2/6 DS30 to a 3/5 to allow more resources for IP phones. Our existing DTM is on slot 7. We currently show slot 3 and 4 unused - so our plan is to move the...

Hi, We have a BCM400 (4.0.2.03) and had 2 skillsets configured and working without issue. We recently added 2 additional skillsets and they work properly but neither is showing when I try to run a report in the RCC interface (eitehr realtime or historical). Is there something I have to...