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Description of the current setup: Customer has a 9 MiVB in a cluster (ICP1-to ICP9) The customer has requested to migrate the users of ICP1, ICP2 and ICP3 to a new vMCD with a new Micollab (the customer wants to use Micollab features such as Micollab softphones). ICP1, ICP2 and ICP3 users...

Cluster of three Mitel 3300 version MiVB 8.0, on each of the three sites there is a 5550 console, DHCP is provided by the 3300. we plan to migrate the three sites on a Mivoice Express in the cloud and my concern is about the console 5550 since the 3300 will be removed and I do not have a DHCP...

have a cluster of two controllers: Controller A: contains all IP phones (release: MiVB 7.2 SP3) Controller B: Contains Digital and Analog phones - Internal calls between IP extensions (in A) show the name and extension of the caller - Internal calls between digital extensions (in B) shows the...

We plan to convert an overloaded MXE standalone release: MiVB7.1 (300 IP phones + 300 analog and digital phones) into one vMCD (for the 300 IP phones) and one MXE (for the 300 analog and digital phones), we think to do it by following these steps : A: take a backup of the current MXE, restore on...

my customer has a cluster of 8 MiVB 7.0 and a standalone Nupoint. on the Nupoint I have 600 VM and 150 call flow VM, we are planning to migrate the Nupoint to a new Micollab server. I know that there is noway to go with a backup/restore. is there a way to speed up the proccess other than...

two mitel 3300 Mivb 7.0 in cluster. the receptioniste (registered in system A) is unable to program third party call forward for an extension on system B. is it a limitation on the Mivb software or a misconfiguration somewhere in the cluster?

Hi all, system: Mivb MXE III (8.0 SP1) is there a way to let incoming calls to ring at the 5540 console and an IP phone at the same time? since I cannot put the 5540 on a ring group, what are other options?

I need to replace a failed hard drive on a MXE II I received the replacement drive (part number: 50006513) is a 160GB SATA hard drive for MXE III My question is: does this HDD compatible with MXE II?

Customer with MXE MCD 6.0 with PRI I have two DID’s with a capacity of 10 calls per DID, here is the setup that the customer wants: if the user (where the DID’s rings)is on a call, all other calls should go to a RAD then the MOH until the user become free, then he will receive the next call in...

ICP 3300, MCD 6.0 SP2 MAS 5.0 with Nupoint. I am Upgrading my customer from an Embedded VM (ICP 3300) to a Nupoint VM, the client used to use in the Embedded Voicemail box, the option: to join the'' cell phone'' press 1. is there a way to duplicate this in a Nupoint user voicemail box? I know...

last night, I upgraded three 3300 ICP version 4.0 to MCD 6.0 SP2. In all three cases, I noticed that after the upgrade, the personal ring group form was empty (the programming is lost after the upgrade). wanted to know if it happened to one of you? otherwise, pay attention, take note of PRG data...

MCD 3300 6.0 with digital trunks (PRI) My customer has a cell phone programmed on a personal ring group, when he receive an outside call on his PRG (via embedded auto attendant), he see's his compagny CLID on his cell phone and not the caller's CLID, he want's to see the caller's CLID. I played...

Have a cluster of three ICP 3300 release MCD 4.2, want to add a new 3300 to the existing cluster with the last release (MCD 5.2 SP2), don’t need to sync all the forms, the customer wants internal calls between sites and wants resiliency between the new 3300 and one of the existing ICP. My...

Our sales man has quoted a Mitel 5000 with a PRI and 140 IP Phones (5320 and 5330) From your experience, does the Mitel 5000 support that amount of IP Phones? Because in the past I had a customer with a CX controller and 130 IP phones and I had lot of problems related to the system resources...

Cluster of two 3300 (MCD 4.1) The controller A is equipped with a PRI The controller B is networked (via IP Networking) to the controller A. Outgoing calls from controller B are made via the PRI on controller B. The customer has two credit card machines on site B; he wants to connect them to ONS...

Hi there, System ICP 3300 ver. 4.1 I configured an auto attendant where I used WAV files for the greetings. I noticed a delay of 3-4 seconds between the bilingual welcome greeting and the business open greeting (it is too long). Is there a way to reduce this delay (is it something I did wrong or...

System: ICP 3300 MXe ver 9.0 My customer asked me to configure the new IP DECT R3 (for north america)so he can page from his 5602 or 5606. From the documentation I understand that this feature is not supported on IP DECT set’s. Need confirmation. Is there a way to get the paging working on IP...

First time programming IP DECT IPBS with 3300 ICP . I read lot of documentation. It says that I need SARI certificate, I called the Mitel order desk, and they told me (after four hours of searching) that the SARI certificate is Hardware!!. I am preparing a demo for an important customer for...

ICP 3300 9.0 I upgraded my customer from Nortel system to mitel ICP 3300. I tried to use the existent Nortel door phone via an analog trunk, the audio is ok but cannot open the door by pressing 6. Is there any other door phone (like ALGO) that I can use with Mitel controller, can I get the...

New ICP 3300 MXE 9.0 with PRI I have two issues 1-I created Hunt groups *xxxx (xxxx= the extension number of the mail box) and reroute the hunt groups to 7000. When I test the transfer to voice mail internally(with TRANSFER and *xxx) it works, but when I try to transfer an external call it...