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I am sorry if this is not the correct forum for the Avaya Wallboard but need help. I have over 2000 users programmed on our Wallboard and it is painful to find a user to delete or modify. you cannot search by name or at least I can't figure out how. does anyone know how to find a name without...

Hi I have CM 5.2 with several gateways off of the core. I installed 5 non DID phones with 12154xx they can be dialed internally only. all was going well until someone from another location wanted to dial 12154097xxxx as a long distance number. once they get to the 5409 the system takes them to...

Ok so at some point I think I may have lost it.. am having an issue with one particular station. when the ext is installed on the phone sometimes it would not take it and the phone would just beep at you. If it did take this station it would reboot. ok ready for this? once it reboots it comes up...

I am one of those that look at my station alarms all the time to find out if a phone is unplugged, moved etc. now with more and more associates working from home and losing their desks and actual phones we have gone to softphone or just voicemail. I can't find a solution for the softphone...

this just started in December. we are on CM 5.2 and I am very detail about putting in the Room, Floor, Building as I maintain several buildings and need that information. there are times now when I pull up a station that information is gone. I put it back in and in a couple of days I can go back...

we have the Avaya MM and it is on 5.2. I am in need of customizing the email notification to include the voicemail dial in number so Blackberry users can click and dial. I cannot seem to find where that is. Any help?? thanks in advance

We are running CM 5.2 and have a request from our call center on the 9620 phones to have a Release softkey on the first page (I was successful there)but once they activate their headset it goes away. I cannot get the Release button on the first and feature pages. They don't want it as a line...

We are running CM 5.2 and I am trying to program a Crss-alert button on acouple of 9650 phones. The error message I am getting is: Button type does not meet min or max requirements. does anyone know what that is all about and how to by pass it? thanks in advance

I have CM 5.2 I need specific programming information on how to program the 4xxx setting file for the 'release' button to be a softkey. also because I have several regions I need to be able to specifically set this for a certain location and IP addresses only. I can't have all the 9620's...

Does anyone know how if possbile to program a login button on the first page of a 9620. They are willing to give up a call appearance for it but I do not know how. We have CM 5.2 thanks in advance

I have acouple of users that when they log in hear that they have X voicemails and x emails. We do not have our users set up to receive emails. There most be a setting that these users got into but I can't find it to have it turned off. any assistance would be awesome. thanks

We recently upgraded to CM 5.2 and MM 5.2. The TUI is Aria. We are not using the Exchange server but I have one user out of over 2000 that when logs into the mailbox gets the notice that she has x voicemails and x emails. When you press 2 to hear the emails it states they are all from her with...

We are on CM5.2 and have successfully installed several 9640 phones where the company logo pops up as a screen saver. I am not successful having the 9670 phones do that. I also am having problems with putting 9670 as the set type. Any suggestions. I purchased the 9670 for our Sr.Exec and now...

has anyone experienced errors when using softphone R6 SP6 on CM 5.1 with Windows 7? Receive errors when trying to install on Windows 7.

We have 4 regions currenly programmed and I had to replace the phone. The phone went back to the default region and I need to change it. Now the user has to dial the full 11 digits to call locally which is not needed when in the correct region.

We have MM Aria TUI and you press 2 to pause a message while reviewing it. I found a doc that states the default setting is set to 5 seconds then it automatically unpauses and continues with the message. I would like to increase the default setting. Any ideas??? thanks

We have Avaya 9640 phones and I was told that you can do voice dialing by pressing the contact button. I have gone into the 46xxx setting file and uncommented the VOX but it still is not working. Any suggestions??? thanks

On the phone TUI I have a user that logs into the mailbox and it is telling them that they have administrative messages. I don't know how to clear them from the TUI. I didn't know how a message gets tagged Administrative Message.

I have MM/MSS and I have a user that does not want his mailbox to take messages while he is out. I changed his mailbox to what I thought would work by selecting No to voicemail enabled and now I don't get his greeting anymore I get the company greeting. What am I missing? Thanks

Need to program remote, phantom, guest mailboxes that do not have PBX extensions. So when caller calls the pilot number and dials the mailbox number they hear the greeting and are able to leave a message.