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On an Avaya IP Office v9.1 User on x714 calls another internal user on x995. x995 is twinned to their cell phone for when they are at their desk. When the twinned call arrives on the cell phone of user 995, the wrong number appears on the cell phone. x714 uses exchange 878, our dominant DID...

I see a very old thread from 2004 mentioning this, but is anyone doing this now? It looks like plenty of devices out there that used to do this but it seems like many have been discontinued. I'd prefer to NOT use a computer but a separate device. Thank you.

I have IP Office 8.1 and have predominantly Nortel T7316E phones. I have added a Call Log button to several people's phone and the indicator light stays on rather than going off when the entire log has been viewed or even when the entire log has been cleared. Apparently this is disturbing for...

We have been rolling out the use of our conference bridges and have run into an issue: At least two outside callers who are calling in from their home phones have had a lot of difficulties connecting into active bridge calls. 1 user connects and received the prompts but their digits are not...

I have a BCM 3.7 with 5 Skillsets. Each skillset has it's own DID and call queue each terminating in it's own mailbox for the caller to leave a message. During off hours, the calls go directly to each individual mailbox. With the recent storms in the east, I've been requested to have a...

I have a DN, 941 which currently has a T7316e and most of the time it is forwarded to VM. I want to be able to remove the phone but not lose the forwarding and have it come up (not in service). Looking for suggestions on how to configure something like this. Basically an extension without a...

I just added a skillset to my v3.7 CallPilot but I can't get the skillset to appear as an option under Nortel Reporting for Call Center. I am the administrator so I would have assumed that I see them all. The skillset is active and data does show up in the tables the reports use. Thanks

I have a BCM 400 v3.7 and I just had a reboot this morning. Everything is up and running and I can connect through BCM Monitor, but I can't get and lines to appear under 'Line Monitor'. Hopefully there is something easy I need to do. Thanks

I have read a number of threads about Night Services but I don't see the answer to my situation. I have 4 skillsets: 600, 601, 602, 604. When night services is activated, only 600 and 602 are force redirected to the General Mailbox 100. I would like to change 601 and 604 to do the same thing...

I have two extension 998 and 999. 999 is the main number and 998 has an answer extension of 999 so that the phone rings. Currently when someone calls 999 both phones ring but 998 only shows Line280>XXX where XXX is the name of the person at 999. Is there a way to have the caller info appear...

I'm getting vague complains of periodic static on my PRI channels. Is there an easy way to select a B-Channel from my nortel phone and make some test outbound calls? A Feature code, perhaps?

Just discovered that a CCR Mailbox node hasn't been monitored so there are about 3 months worth of messages. Any suggestions, other than constantly logging in to Callpilot to check whether there are any new messages, I'd love some suggestions (system or otherwise).