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Hey Everyone, I have a weird problem which I'm drawing a blank here. Problem: Employee calls our operator internally, the caller ID display for that person comes in as a different name. Question: Where does the Avaya Operator Software draw it's information from? Things I've checked all out...

Hey Everyone, my question is pretty straight forward. I got all the firmware I need to update my IP phones from the Avaya SSO. Now, my question is when I unzip the files do I unzip them to the root directory or do I unzip them to a particular file folder [9600, 3600, 1600] I know each phone...

Greetings Everyone, I have a somewhat confusing issue. Whenever a client calls another and they don't answer their phone for whatever reason, it's won't show that it's a missed call in the their missed call log with in that building. Now, if I make a test call to another building, which I've...

Hello, I was wondering does anyone have any experience with installing the NEC IP Video Access Door phone? There's no install instructions when I went to install it. I inserted the RJ-45 into the jack and I know the other tech and the customer could see it on the network, but couldn't get it...

Hello Everyone, I just started a new job that deals with Sv8100/SV9100 systems, along with some Legacy Mitels and got my NEC Cert. I'm trying to relearn the NEC platform after being in an Avaya environment for the past 9 years. My question is/are: Are there any documentation or links with...

Greetings Everyone, I've run into a small, problem. I just installed a new Port Network, it's a production system as it's not servicing any customer at the moment. I went today to hook up our telephone room phone. When I punched down my cross wire, no dial tone was present on my 2402. I then...

Does anyone have any of any idea on how to block a long distance number, system wide, but also to allow it to be dialed by a dedicated COR within the system. The customer is wanting access allowed only to one extension on the site, which is a modem. Which may make this somewhat complicated to...