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Could any one explain how update the firmware on G430 Media Gateway and S8300 Media Server. Which software should i need to use to upload the new firmware.

i would like to configure Intuity Audix Version 1.1 voice mail to email. Kindly advise on the configuraiton part.

we have installed AVAYA IP500 with IP telephony solution. The customer has Fix firewall (Microsoft 4.TMG) when customer disables this fix firewall the phones are going to discovery mode. The fix firewall address is assigned in router address in AVAYA IP Phones. Kindly assist.

We have Avaya IP Office one x portal licenses & Mobility features licenses in my system. I would like to use IP Office soft phone using my mobile phone (Apple I POD. Please let me know what do i required to setup one x portal and which model of mobile phones will support.

We have Q-SIG line between Alcatel 4400 and Avaya CM. Now the Alcatel Switch Board is become faulty, can i route all Alcatel Switch board calls to Avaya Switch Board then transfer to Alcatel extensions. Please confirm.

I have Avaya IP Office one x portal licenses & Mobility features licenses in my system. I would like to use one x communicator using my mobile phone (Apple I POD. Please let me know what do i required to setup one x portal and which model of mobile phones will support.

We have Configured the SIP Trunk between SIP Service Provider & AVAYA IP500. We are able to receive/make both incoming and outgoing calls. When we make outgoing long distance calls we are not able to hear the ring back tone. Kindly help

can any one please guide me how to enable meet me conference on Avaya IP 500 system. We have voice mail pro 4 port.

I would like to export the hold music to my val/announcemnt card. Please let me know the programming procedures.

We have a GSM FCT (Fixed Cellular Terminal) connectec on Avaya IP500 Analog Trunk Port but we are unable to get the incoming call. The call is not hitting the PABX. Same Gadget connected and tested behind the Panasonic Analog Phone and Avaya G250 Media Gateway and able to receive the incoming...

please help me with the information of how to integrate video camera with the avaya ip soft phone

I want to know how to design percentage of abncalls which has got dropped after 15 second when user in call. I can get the details of Abondaned calls, in that i want to know how much percentage of calls got abn after 15 second. Is some one call help me out with this.

I would like to integrate Avaya IP Office and Cisco Call Manager using SIP. Please let me know what do i required on the both ends.

Could any one tell us how install the avaya ip office dect installaiton.

Dear All, I am slightly confused to configure the new ARS feature in Avaya IP500. We have certain number dedicated to management staff incase if this line is busy the call should go to the second line. Line 1 is created as outgoing truk group 4 and line 2 is created as outgoing trunk group 5...

Dear All, I have a problem in Agent group tabular summary all calls. The agent is loged in to the system at 8 am in the morning and the second loged in at 9:15 am and both agents were logged off for 40 mins. When we took the historical report the logged off time of the second agent is showing...

Hi All, Delta Server is resetting everyday at 6:45 PM automatically. Please advise.

Hi, what accessories are required to connect the PC wallboard to a plasma screen, Note I would like to split the screen in such a way that the user can still use the PC for other functions I.e. dual display. Thanks, Bobby.KR

We did a Avaya Softconsole Release 1.5 installation on Communication Manager Rel 5.X. The Softconsole was configured in Telecommuter mode. We have connected the 4621IP Phones and to receive calls Operator has to press the call appearance key on the phone then on the softconsole and to hangup...

Hi All, On Avaya IP Office Contact Store we are doing dvd backup and we are not able to paly these files because these files are the G.726 16kbps ADPCM compression standard. Please help us is there any way to play these files. Thanks in advance. Regards, Kiran