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CP 5.00.41 PEPs up to date, loaded 4-27-2012, appl builder 5.00.41.167. Can not create new application, can not open existing application, only 1 application in this thing. Deleted file in d:\nortel\file transfer folder Ran support tools, consistency check, deleted appl, rebooted---followed...

Need to program a new ACG group in a HiCom 300e. Please respond with screen prints. Also, please include AMO direction on how to display a currently programmed queue. Thanks

Any Seimens HICOM 300E PBX technicians out there set up analog ports with inband intergration for a 3rd party voice mail system? Looking to integrate with AVST Call Xpress voice mail. I work with the voice mail and there are no integration notes provided by AVST on how to set up the analog...

Does anyone have a data collection worksheet for application builder? Or where can I find a work sheet to assist in collecting data?

Is anyone using Pilot 5.0 UM with Blackberry & Outlook Web Access 2007? I'm guessing Outlook Web Access and MyCallPilot will work and a message forward rule is needed for the Blackberry. Any specifics would be appreciated.

Is it possible to show names when reporting on internal calls? Currently we are TM 3.2 and we can report on internal calls. On an extension detail report it shows as Ext:105 and I want to replace Ext:105 with the called name.

We are installing Call Pilot to replace an Octel 350. There is little documentation on the auto attendents. I am okay with going into the Octel and documenting the menu "choices". I really would like a suggestion on how to call into the menus in the Octel and record the menus & then save as a...

I need to run "individual console reports" using OTM's traffic analysis module. I am collecting the traffic using DBA. I can filter & print the reports. The reports show statistics for every 1/2 hour and my customer wants the report to show only hourly stats. LD 2 is set to run traffic every...