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  • Users: CJO85
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  1. CJO85

    Callpilot & BCM - Creating a Helpdesk

    Hi all, Having a few problems trying to create a helpdesk skillset(?). What I would like to happen is to have an inactive DN (#333) to be the internal helpdesk. When someone rings in office hours #333, Mon-Fri 9-6 it'll bounce to one of a few agents who have logged in. Then outside office...
  2. CJO85

    BCM 3.7.2 - Importing New Numbers

    Hi All, This has kind of been lumped onto me and I have very little knowledge of how it all works. Basically, I've been told that we have recieved a new set of numbers (169 in total) and what I need to do is to allocate them to specific DNs on our system. We already have some external numbers...

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