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Hi Team, We have been tasked to relocate a MiVB system that is part of a cluster. This will involve a change of IP. The system is configured as the primary element for all handsets with the secondary being the local controller of that handsets. I'm strugling to find any guidlibnes on IP changes...

Hi Guys, Wondering if anybody knows of a way to populate the Teleworker Address for 69XX phones using DHCP options. This is an effort to save us putting it in by hand on 60+ phones. I cant seem to find anything in the guides. cheers

Hi Team, I hope can describe the issue I'm having succinctly. Working - SIP trunk calls coming in to a ring group and bouncing to voicemail are landing in the right voice mailbox. SIP Trunk 1 -> Ring Group 680-> Ring Group -> Voicemail 680 Not Working - Calls hitting another SIP registration...

Hi Team, I am trying to achieve a scenario where a Ring Group will overflow to a RAD message and then hang up the call. When I set up the RAD group as the overflow point, the members continue to ring through the message and after (no hang up by the system.) Help files seem to mention that 'An...

Hi All, We have a NuPoint deployment servicing mailboxes in a few different time zones. We have been using the Time Zone Offset option to cater for the time difference. The problem we have is that for one site we have a 1.5 hours time difference and the offset option can only be changed in 1...

Hi Team, I'm wondering if anybody has had experience with the GAC2500 registered to MiVB. The customer has bought one with out consulting us first and I cant find any interop guides. We can get the device registered and making calls however we can't conference in 2nd, 3rd and 4th party's. Any...

Hi all. Having trouble with a request to set up an "anonymous" mailbox to collect caller messages and send voicemail to email but not record any details about the inbound caller but the mailbox keeps showing the caller ID in the "From" email address and in the body of the email. I've seen...

Hi All, We currently have an MCD at 6.0 SP1 running on a 3300 cx with enterprise licensing. Users are managed from a vMAS system (5.0) with vUCC licensing. The plan is to build a vMCD and network the two. We want to migrate all the users from the MCD to the vMCD as the home element. Then...

Hi all, I'm chasing information on how to setup SIP trunks between an MCD and vMCD. Not sure if this is even possible. The vMCD is a standalone system and until the business's SIP provider comes online we need to use a 3300 as a gateway. Any knowledge on this would be greatly appreciated. Cheers

Hi Everyone. MCD 6.0 SP1 We have just deployed about 60 device only phones of 5320 and 5340 handset types. When a hot desk user logs onto a 5320 handset the html is not updating and the directory number on the first key is displaying the device-only directory number and not the newly logged in...

We have a customer with a 3300CX controller at MCD4.2 and he has a unwavering need to click to dial from his Outlook Contacts. UC Express was installed with the search bar functionality working perfectly but he wanted to dial from Outlook and not have to use some search bar. So we installed the...

MCD 4.1 system that has a reception position with 2 backup receptionists, all 3 have 5324s with 96 PKM keys. Incoming calls ring to a terminal Hunt Group with Key System line appearances on these 3 handsets to give a visual queue indication. The line appearances on the main reception phone...

Hi there, Hopefully someone can help me out with a solution. I'm running a 3300 MCD 4.2. We have a fairly basic MLAA that just transfers to either a hunt group or analog extensions. The customer has asked for all the calls to go to the same mail box if they are not answered. I have tried...

We have a 3300 MCD v4.1 with SIP trunks that work fine ordinarily but when a caller blocks their ID the calls are rejected by the controller. I've done some traces along with the SIP provider and we've noticed there is a 404 error sent by the system after the invite packet from the provider...

Hi All, We have just set up a MAS at version 2.0 in server gateway mode for a teleworker solution. This is now the business's gateway for all internet services. We have copied the firewall settings from the previous router to the port forwarding form on the MAS. The usual suspects ie. 25, 80...

A new customer has had their Mxe die. When i say die i mean , it doesn't boot past SDRAM CS1 March Test. As the customer is in a hurry and had the money to spend, we are replacing the system and hoping to just move the hard drive from the old box to the new box. As we did not install the...

I've got a customer with UC Express version 3 installed on PCs but is not able to use the Dial feature from Goldmine. When we look at the dialing options in Goldmine it does not see any Mitel TAPI to UC service installed. Can I expect this to work at all or would I need to get the Contact...

Survivable branch node setup, 1 x 3300 MXe as Primary with 6 x CX as branch nodes all connected via VPNs. Systems all at MCD4.0. Probably not important... We have put in a MAS with AWC at an 8th location with and cannot get the collaboration client to download from the server - errors...

Hi guys, Is there any way to night/day service Nupoint(on hours/off hours) when the 3300 is put into either Day, Night1 or Night2. In other words dispense with the scheduling in nupoint and have it follow the 3300? Using MCD 4.0 Ver 10.0.0.10_2 And Nupoint 3.0 UR1 I have no Eman or OPS...

I'm having a great deal of trouble connecting to a SIP provider, not sure if it is something I'm doing incorrectly on the 3300 or if it is the customer's network setup. Mitel 3300 CX. v9 Have set up Network Element for SIP provider, and Network Element for an Outbound Proxy (the customers...