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Customer has (3) 5510's each on different soft versions: 3.01, 4.2, 5.1 What versions at minimum (or at best) do these switches need to be running on for all 3 to talk to eachother?

Customer has (3) 5510's each on different soft versions: 3.01, 4.2, 5.1 What versions at minimum (or at best) do these switches need to be running on for all 3 to talk to eachother?

Is Menu Ed and Prelude compatible with CP 150 with 32 mailboxes? Looking for a ACD that is compatible with CP 150.

- on version 4.0 regarding fax messaging - can faxes be sent to more than 1 mailbox? - on version 4.0 can you have music on hold sent to multiple sources as in play diff types of music on each ext?

I have a BCM 50 2.0. Want to upgrade to 3.0. Will the backup I have of 2.0 to converted when upgraded to 3.0?

Is the App builder 04.04.04.00 compatible with CP 04.04.04.03. If not what needs to be done to have both these apps talking?

I need some clarification on the HMS400 R2.0 product. The SIP integration – I know dedicated Signaling server is required. Can SIP co-reside with TPS? Or can it not share the Signaling server used for NRS? The AWU Operator Console operation feature. EC indicates that it is an optional feature...

What is the maximum number of configured skillsets available on a CallPilot 150 3.0 Enhanced CC? Once you have reached that maximum, what is the next option if they need more skill sets? Neal 090522-45645

I have a m7310 with 3 incoming lines. Line 3 gets "activated" when I pick up the handset and make an outbound call. The overall order of lines is 3-2-1. Do I need to reconfigure the phone to reverse the line order or does that need to be done through the phone company?

Can you manipulate pulling data during a certain time period in the Call center reporting app? example - "i want to pull call stats m-f between 830 and 530 weekly." At the moment it is pulling data along a 24hour period. Can I or How can I change the time format? Is it possible

Will CallPilot Reporter 5.0 support JAVA 5 Update 10? I have researched the CallPilot Reporter documents and bulletins. The only reference states that CP Reporter will support JAVA 1.4.2.04 & 1.5, nothing higher is mentioned.

I need to know if standard DTMF is supported on nortel IP phones? when a outside call is pressing digit I cannot hear the DTMF in my IP phone, however, when the caller presses digit from his end, I can hear the DTMF in my TDM phone. Can this be resolved and if so how? Thank you

This customer has encountered a problem with his previous phone systems on external call forwarding. The BCM400 will have a PRI circuit. If using Line Redirection, so that an incoming DID call is forwarded to an external phone number, will the CLID # of the originating caller be carried with the...

Can the BCM provide Open Loop Disconnect through an ATA/station port? (Any documentation to support the answer)

I need to transfer licenses on a BCM from an old chasis to a new one. I read somewhere there is a keycode we can purchase in order to do this. Can someone tell me what the part number is. Thank you

What licenses are required in order to centralize VM's on the bcm's - MCDN licenses and/or VPIN?