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Hi All, We have an IPO 500, R8 (recently upgraded). We are getting complaints from callers that when they call into the system and they dial an extension they connect to the wrong extension. For example, a caller this evening called in and dialed x31 but ended up at x39. The person at x39...

Hi all, recently upgraded the IP Office to R8 and upgraded Voicemail Pro to R8 as well (both were at 4.2). The IPO seems to be working fine, but twice now since the upgrade (3 days ago), the voicemail server seems to stop working. The services seems to run, and I can log into the Voicemail...

Hi All, a client of mine bought a polycom IP 7000, they have an IP Office 500 system, recently upgraded to R8. We also purchased the 3rd party SIP endpoint license. Struggling to get the phone to register. From what I've read here upgrading to the latest FW seems to be key. The Polycom is...

I have a client that has an ip Office 500 on 5.0, they are using the embedded voice mail. I now understand why people here hate it. My questionis with the "General mailbox". They have a huntgroup (200), that rings at the receptionist. If she's not there to answer, the call goes to the...

Hi All, I have an IPO 500 with embedded voice mail. The system is set up so the auto attendant answers. There are a few options; dial by name, dial 0 for operator, dial by extension. It seems that the system may be really sensitive to outside noise. Callers are complaining that they have...

Hi Guys, setup an IPO 500 with embedded voicemail, v5.0. This was my first experience with embedded. The question/issue I have has to do with transfers. We are using the auto attendent feature. In embedded, you have to select an action, it seems that you can't just dial the extension number...

Just setup a new IP Office 500 at a client's site. Everything seems to work fine, except I just got a call that some people are hearing conversations from another phone bleeding into their phone. For example, if Person A is on the phone, and Person B gets a call, Person A can her person B's...

Is the 1616 currently the only IP phone that is backlit? Any experience with these phones? The LCD screen is a bit smaller (4 lines vs 5 for the 5610 IP). How much does this affect button programming and the available options? Also, since it's narrower, it looks like you don't get the soft...

Hi Guys, could sure use some help here. Have an IPO 500 on v5.0(8) with voicemail pro. Starting today, incoming calls are not being answered by the auto attendant. Nothing's changed on the system. Usually the receptionist answers the phone, but if she's away it's supposed to go to the auto...

Hi Guys, I have searched the forum and see that external loud speaker paging is not as clear cut as it should be. Here's what I have; IP Office 500 R5 DS ports Analog station ports Viking CPA-7B paging module (setup sheet: http://www.vikingelectronics.com/products/pdf/cpa-7b.pdf) I...

Hi Guys, I upgraded the IPO Manager and VM Pro to 5.0 (VM Pro was upgraded to 5 (21) ). These were upgraded from 4.1.17. Everything seems to be working fine, auto attendant works, all extension voice mail boxes work. But when I go into the VM Pro client, the Modules pane at the bottom left...

Hi Guys, this one may seem easy for you, so please indulge me :) i've never used call parking, but now see that it can be useful. As I understand it, the short codes are *37 for parking and *38 for unparking. Do I have to program a button for call parking or can the user type *37 to park...

I have a client that has a combination of 5410 DS and 5610 IP phones. Recently a couple of people have complained that they are hearing echoing on the 5410 phones. This is recent, and no changes have been made to the system or wiring, that I know of. Currently, the echo cancellation option is...

Hi All, I have a client with IPO500 running 4.1 Recently, they've complained that callers are dialing an extension and windig up at another extension. Since they are a regular client of mine, I call in to them regularly and have never had an issue, regardless of what type of phone I'm using or...

I have a client who hates the call quality of the 5610 IP phones (as they, and most other people Ive worked with) hated the call quality of the Partner speaker phones. With the partner system I purchased some excellent SoundPoint personal conference phones, they were inexpensive, small and...

HI all, I'm new to the IP office but have been trying to learn as much as I can about it. Currently we have our system set up with a single hunt group, no one is in the hunt group (so phones don't ring), and it was setup to go to the automated attendant after 2 rings. What we'd like to do is...