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I am installing a new hx5000 to replace my customers inter tel axxess system. I was able to do a conversion on the database and get it loaded into the 5000. We are reusing 95 of their current model phones 8520 and standard digital terminal part# 550.4400. I plugged both model phones into the...

My customer's one pickup group isn't operating properly. #4 is the pickup code and ##4 is the directed call pickup code. The group that isn't working correctly has 9 members a mixture of analog phones and superset 4025 phones. I can do the #4 pickup from all of the analog phones and get any call...

It has been a couple years since I had to do an upgrade for my customer with an SX-200ICP system. I cannot remember if after entering the new MOC the system needs to reset. I want to find out before doing it in the middle of the day. Thanks

My customer has an SX200 ICP software version 5.0.2.3. They have the Mitel Border Gateway version 6.0.10.0 running their teleworker phones. It is setup with 2 ethernet cards, one connected to the LAN and one connected to the internet. The PRI has gone down a few times in the last 2 weeks...

My customer has a SX-200ICP software release 5.0.2.3 They are complaining that some of their ACD calls have rung on the superconsole. They said only 2 agents were logged in. I checked all the programming (nothing changed) the overflow point goes to another agent group and the interflow point...

My customer has a SX-200ICP software release 5.0.2.3 setup for a hotel. They want to add a voicemail box to the superconsole 1000. I have been trying but I am not even sure if it can be done. The non-dial in trunks are listed to day ring on 4096 which is programmed as an LDN on the...

My customer has a SX200ICP system. I am getting anywhere from 22-24vdc on my analog extensions. It is coming off ONS cards and even my ASU. Random ports on different bays will jump up to 90vdc-150vdc and back down, it happens almost like clock work and then it will stop. I checked technical...

My customer has a SX200ICP system. I am getting anywhere from 22-24vdc on my analog extensions. It is coming off ONS cards and even my ASU. Random ports on different bays will jump up to 90vdc-150vdc and back down, it happens almost like clock work and then it will stop. I checked technical...

My customer's sx-200 has crashed. I watch the bootup and it completes the disk configuration. Then it starts the Executing S10 startup script and it doesn't go any further in its bootup procedure. Any thoughts or suggestions? Thanks

My customer has an SX-200ICP system. Software version 4.0.1.20 It crashed on friday (hard drive failure) I got a new system overnighted and installed using a system backup file. Everything is up and working, except 1 ACD phone will not login. All of the other phones login. When I hit the login...

I can establish a conference call by placing one call to another extension or outside party, put it on hold, place the second call and hit the addheld softkey and have all 3 parties on the call. My problem is I cannot hear either of the other parties. They both can hear me and the last party...

First off I didn't program the original ACD. I found the manager mailbox where my 2 greetings are recorded. Greeting 001 and 002. In my ACD paths, recording one points to a target #1498 and recordings 2,3,4 point to target #1499. My problem is I do not know how the target # gets translated to...

My customer's ICP keeps crashing every couple weeks. It started a little while after I expanded the system by adding a new bay. When it crashes all the extensions just give a clicking sound when going off hook. I reset the system and it comes back up, then a couple weeks later it will go down...

I have a customer that changed and lost their password for the system coordinator mailbox. I tried what I had programmed initially and also the default password. There has to be a backdoor for resetting it without having to reset the whole voicemail system.

I have a mitel sx-200 mx controller with the latest software. I installed a 4150superset as my subattendant and programmed 2 LDN buttons. I can answer the calls just fine, but I cannot place them on hold and retrieve them. I programmed a hold position key, but when I hit the key it does nothing...

I have a mitel sx-200 mx controller with the latest software. I installed a 4150superset as my subattendant and programmed 2 LDN buttons. I can answer the calls just fine, but I cannot place them on hold and retrieve them. I programmed a hold position key, but when I hit the key it does nothing...

I have a customer with a superconsole 1000 who wants to put a headset on the phone so they can walk around and answer calls. This cannot be done because they need a handset lifter and would have to come back to the console to hit the answer button. So I have the option of setting night 1 to...

I am adding another peripheral bay to my mx controller. I have one CIM port left and I ordered the bay controller card and hooked it up. It didn't work so I started checking all my connections and came to realize that the Bay Controller Card I got doesn't have a CIM connection on it like the...