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  • Users: entebo
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  1. entebo

    Group Hunt Limitation

    Hi all, I have a question. I have 2 DNs defined in a Group Hunt PLDN. DNs are 2000 and 2001 and PLDN is 1500. I also used Call Forward All Calls feature for 2001 and forwared to another DN 2050. When I call PLDN 1500, the first DN 2000 rings, and after defined unanswered rings, it should be...
  2. entebo

    SIP routes between different nodes

    Hi guys, I'm wondering if I have 3 nodes and some SIP routes between them, is there any way to make sure that the incoming calls are coming from a certain SIP route? All outgoing calls will be routed by NRS, but we can't know where incoming calls come from, or is there a way to identify it?
  3. entebo

    ACD sets receive call while secondary DN is active

    Hi all, there is a call center where CS1K rls 5.50 is working with CC6.0. The scenario is as below: - ACD agent makes an external call over the secondary DN - Then he attepmts TRANS or CONF the call, but no success and he presses the release key - At this point ACD agents receives a call from...

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