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I am having a problem with my T1 card. Starting a few days ago what is happening is that the primary loop will become disable. the error is - "DCH: 70 RLS RED ALRM". when i enable the tmdi and dch in ld 96 then in ld 60 enll 2 everything will work for about half an hour then disable itself...

I have a problem with my ip phones. Every now and again my phones will lose connection to the cs1k and to reconnect i have to physically remove the patch cable and plug it back in. Is there a way i can troubleshoot why this is happening. Also we are using CAT6 with fiber backbone, and cisco...

which feature code allows you to transfer a call directly to a mailbox. Thanks.

I am having a call pilot issue, i do not have any manual for the call pilot and no training, i was able to log into the bcm 400 and call pilot and reset a mailbox that i forgot the password for. However i do not know the default password to to log into my messages. Can somone help me with the...

At my site we have 2 telephone system. One that is remote (trouble one) and the main system. All remote outside calls are placed through the main system, regular call can go through, but the 911 call cannot. Note - to make outside calls on either system 9 must be dialed first. Can someone...

Can someone please assist me with; How can i see all of the RNPG, and how can i create one if all are used. Thanks

We have both digital(390x) and IP phones. With the digital phones caller id works when a call is recieve and also with call waiting (caller ID works when phone is in use. However with the IP phones caller id will works when phone is on hook, however when the IP phone is in use and a call comes...

Our office just purchase 10 I2004 and 10 I2002 phones, i placed all of the i2002 and 3 of the i2004 phones. It was only after a user call saying that the hands free botton on the phones does not work. I check all of phones and that is the case for all. I do not want to call the company and...

Where can i get training in South Florida on BCM450, from taking it out of the box to complete configuration

I am trying to get one of our phones to forward to the call pilot at a remote site. The number for call pilot is 7000. This phone can forward to all local numbers except remote numbers. Below is the config for the phone with the issue the second config is for a phone that works. Can someone...

In order to get more ip licenses from nortel for my company cs1k i will need to retrieve some information from the system. How to retrieve this information i have no clue. Can someone please assist me with this.

I need to upgrade my cs1k from release 3.3 to 6.0 or the latest. Nortel is requesting some information but i do not know how to get that information. Can you assist me with this. Thanks.

I have setup restriction on phones where they cannot make outside calls, I just cannot remember the command. Can someone please assist me with the cls. Thanks

I have a few 3903 and 3904 phones that would loose the soft keys like forward cwait redial. If if unplug the rj11 (telepone cable) from the phone and replug the cable back into the phone the softkeys will come on for about 1 min, then disappears. I also disable the phone and re-enable the...

I have setup authentication code a few years ago and have not touch it since. What is happenning is that the codes just stop working. When a user dials the code for long distance the system does not allow the code to go through, or just not getting a dial tone. Can someone point me in the...

I am having trouble adding a user to my callpilot. If i delete a user i cannot add that user back. I remove the callpilot card from the cabinet and replace it back, it booted without any problems. I can access call pilot remove a user, however when i add them back i will get the following...

How do i check for BCM400 patches and how can i install the latest patches.

What is the recommended ups for a cs1k with 3 cabinets. Thanks.

I want to setup an IP gateway in Resources-Telephony Resources-IP Trunks, but i cannot see anything when i select IP Trunks, then H323 tab. I am getting the following error, ERROR: Error happened. Error Detail: Device component is restarting. Please wait 5 minutes and try again. What might...

I have been signing-into my company BMC400 with BCM element manager for most of the day, i made some ip changes and rebooted the bcm. After reboot i tryed to connect and am now given this error - Detector 'BCMDetector' cannot determine the device type for 10.*.*.* I can ping the ip's on...