Search results for query: *

I have an abandoned norstar unit that I might want to put into service at another office. I have some basic knowledge of doing adds/changes etc on our cs1000, but no exp with norstars. I would hire a nortel tech to install it etc. My questions are: What exactly do I have here? How many...

We have a satellite office that is on an older system. The PBX is a KX-TD1232. Most of the phone sets are KX-T7425's. There are 16 phones and the system uses 4 or 5 POTS lines that each ring to each phone. The users of this system demoed a few new unified communication systems and hated...

I created a DN to use specifically as a junk VM for people to forward to for solicited calls etc. I made the DN 5555. When I try to create a VM box for it, I get the following error: "The number specified for 'Mailbox Number' conflicts with the broadcast number. Error code: 60621, severity...

In our system we hit 8 to overhead page. Every time someone forgets to dial 9 and then uses an 8 number, they fax overhead. Its driving a supervisor nuts. Is there a way to track which fax is doing this and/or disable TN's or DN's from accessing the paging system? It could probably just be...

When I try to call a 1-844 number I get a fast busy right away. I assume I need to add this. Per lots of instructions found from web searches I need to look up and copy what I have set up for 1800 numbers in LD 90. Here is what I get: LD 90 REQ prt CUST 0 FEAT net TRAN ac1 TYPE npa NPA 1800...

Im running into a strange problem. On our outgoing caller ID, sometimes our PBX is sending a 10 digit number (like it should) but most of the time its only sending a 7 digit number (whats in HLCL) We only have 1 CLID which is as follows (numbers changed for anonymity): REQ: prt TYPE: CLID CUST...

Is there a way for me to set a phone to forward unanswered calls to an external number instead of the default voicemail system? Thanks.

I do some basic stuff in our CS1000 (setup TNs, DNs, adds moves changes etc) I would like to learn to manage our outgoing caller ID if its not too complicated. Does anyone know of documentation that covers this in an easy to read/follow context? The situation: (I would be greatful for...

Would it be appropriate for me to use this forum to inquire about opinions/suggestions etc about paid support for our CS 1000 system? Thanks.

Is there a free way for me to do very basic extension (DID) logging on a CS1000 system? Example: We have 5 ee's in one dept. We want to record (and then somehow report, I have some moderate excel skills) the number of incoming and outgoing calls on each of these 5 phones for a given time, say...

Simple question - how can an attendant send a incoming call directly to a users callpilot voicemail box? We have our express messaging setup as ex 2087. I believe that on my set I could put a call on hold, go into express messaging, find the mail box, and then do a transfer... but our consoles...

Currently all of our DIDs are in a group that sends out 9999999 for caller ID. What is this group called and is it hard to edit/create a new one etc? Thanks.

We have 2x m2250's. We were experiencing a problem where when one would be put on busy the other would be forced to night, not stay idle. So I reseated the cable on both of them... Now one of them is fully lit up, suck in night. I have reseated the cables in both of them a few times. I also...

I have some 3904 sets that have additional DN's on key 3 and 4. (in this case 2111 and 4111) How do I make them ring indefinitely vs going to call pilot? (still want to marp to 4111 if 2111 is in use tho) OR.. how would I make them ring back to the attendant? 2xxx are DIDs, 4xxx is not...

I know this is a pretty novice question - can I build a 500 port and give it a callpilot mailbox? The situation is a user currently has a typical TDM 3904 set w/ a mailbox and they have requested to instead use a 3rd party cordless phone (but keep voicemail) Thanks for any feedback.

I have an ACDN that's currently forwarding to an outside number, and I was asked to change it to forward to an internal 4 digit extension. Not sure how to do this. I do alot of simple changes in LD 20 and LD 95 but not much else so I would need some noob step by steps in the LDs etc. Thanks...

Is there a way that I can have messages auto copy (not forward) to a mail box? I have a user that needs to check 2x boxes - their primary one and one located in another dept. They dont know if their is a new message on the one in the other dept cause there is obviously no lamp lit. Is there a...

I think this would fall under the category of auto attendant - We basically want a greeting for incoming calls on our main number, and then have one of 2 live attendants pick up when they are free. As it stands now people calling in get like 20 rings when one operator is on break etc. How can...

We recently had a cc daughter board go out on us. The replacement part that came in (and works) is NTAK20ADE5. Only one of our 2 TMDI cards has a clock controller on it, and Id like to get one for the other card for redundancy. My question is: How important are the last 2 digits of the part...

Im trying to change the time in a cs1000e and its not letting me with LD 2 / STAD. I read that you need to login with "admin2" but I dont have that login, just admin. Actually what Id really like to do is setup an NTP server. When I do LD 117, CHG NTP IPADDR I get: Command not Supported on...