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IP Office IP500 rel 6.1(5) partner mode ext 10 - night service button stays lit. press it to disable but nothing happens...button stays lit and system stays in nights confirmed button is programmed as night service button. any suggestions I removed the night service button but system is still...

Customer has BCM450 R6 Table 3 - Greeting 4/ CCR Tree 4 answers. Options 1, 2, and 3. (all transfer to hunt groups) When I call and press 1,2, or 3 the call rings once, then I hear the same CCR greeting again. The problem is intermittent (90% fails / 10% works) any ideas

System: BCM450 R6 Problem: The greeting is for the referral line voicemail. The first 10 words or so are being cut off when calling 800-xxx-3787. The same voicemail greeting is correct (no words cut off) when dialing DID directly. I have called the carrier and confirmed that the...

IP Office IP500v2 R7 User claims to hear stutter dial tone, even when he has no new messages (Embedded Voicemail) Anyone ever hear of this? How do you enable or disable this feature (if possible)?

IP Office 500 v2 R7 IP Office Manager 9.0(5) on a Windows Server 2008 I am unable to complete a Merge using the manager on the windows server 2008. Status bar on bottom shows 10% saved then it stops. However, when I use Windows XP on the same system using the same version IP Office Manager...

I need to upgrade a BCM 3.7 to a BCM450 R6. What steps to I need to take? Do I have to upgrade to 4.0 first, before upgrading to BCM450 R6? or Can I upgrade directly from 3.7 to 450, without upgrading to 4.0?

IP Office R7 IP500 V2 936, 281, 832, and 713 are local area codes. We have 10 digit dialing. Users are able to make calls out to 281,832, and 713, but cannot dial 936-xxx-xxxx. Shortcode: 9N Dial N 50:MAIN ARS 50:MAIN 9N DIAL Nsi123456e line group 0 (PRI) I am able to make...

I have Call Pilot 3.1 UM Using Outlook exchange I tried to create a rule in Outlook to forward all messages received in Call Pilot account to my email address but I was unable to get it to work. From what I've heard, it is not possible to send the call pilot Unified Messaging voice messages...

I have 2 BCM450 R5 tied together via MCDN voip trunks (H323). Each site has its own PRI. I know we can set up Fallback to PSTN, but is it possible to do the opposite? Phase I and Phase II. Phase I is very busy and the PRI usually gets max'd out. When no more lines are available, I would like...

On Reporting for Call Center / Call Pilot 3.1 When I run scheduled reports, my only option is to have them sent to a printer. Is there any way to have them emailed automatically to the end user? Using:Call Pilot 150 3.1 release 31.10.36.22 Reporting Server CCRS_05_04_2010_31_10_36_22 RCC...

Reporting server stopped downloading data at 96% and shows status Error! CannotConnectToCC Using:Call Pilot 150 3.1 release 31.10.36.22 Reporting Server CCRS_05_04_2010_31_10_36_22 RCC 2.45.105 Java 1.6.0 (included in RCC installation) Real Time reports appear no problem Historical Reports...

Call Pilot 3.1 RCC Agents names/stats do not appear in Real Time Reports Hello all...I am installing Reporting for call center on a Norstar MICS with Call Pilot 150 3.1 Call Summary and Call Detail Real Time reports populate just fine. Agent Summary and Agent Detail - no data appears Using...

Call Pilot 3.1 RCC Agents names/stats do not appear in Real Time Reports Hello all...I am installing Reporting for call center on a Norstar MICS with Call Pilot 150 3.1 Call Summary and Call Detail Real Time reports populate just fine. Agent Summary and Agent Detail - no data appears Using...

I cannot get the reports to populate. No data appears in both the live and historical reports. My first problem was that the skill sets would not even appear when I go to select them. I finally figured that one out. For a live report, I select one or all skill sets to view. The report columns...

Installed Call Center Server and applocation. All tests on all ports pass. Everything appears as if it should work just fine. However, when I try to look at reports I am asked to choose the skillset but there are no skillsets to choose from. The manual says to disable and enable skillsets...

How do I upgrade my IP500 to release 5 from 4.2? Do I install the IP Office Admin suite 5 and then run upgrade wizard from admin 5 manager? Do I need to uninstall Admin 4.2 first or will it just overwrite files automatically? (For some reason, I think I read that somewhere) Or, am I way off...

Norstar MICS 6.1 with CallPilot 150 / Basic Call Center Skillset DN 4417 - When the DID call to 4417 is made, the caller hears the MOH intermitently over the ringing. The music on hold cuts in and out during the ringback. i thought the prolem might be with the physical connection of MOH...