I have a 2616 that will not let my user answer a line without pressing the line key. The lpk is set at 14. I have replaced the phone twice (with New out of the box), moved phone to a new TN, Outed and reprogrammed the phone. I've printed the programming on a working phone and compared the two...
Is there a way to set up an ACD phone that would allow the phone, while in use, to only beep once with a incoming call, instead of it continuously beeping until you either hang up or put the current call on hold and answer the ringing line.
Here's the programming on one of the phones. Thanks...
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