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Hi All. I am upgrading from 11.0.4 to 11.1.3. When I go to do the upgrade, I always fail, on what appears to be the password. I know what the password is to be sure, as it is one I always use. (This is a test system, so that is ok). Since it failed, I have tried doing an erase security...

hi there. Have a little question. I am trying to log into my UCM with an Administrator Account but I keep getting "User Login Failed". I can see the UCM, I am able to web to the system, ping it, the whole 9 yards, but the vmpro client is a no go. I am using the client right off of the UCM...

Hi. Silly question. On my NS700, I have a week table with day and night time periods. The Automatic Time radio button is selected. If I call in, during the night, it seems to ring at the phone forever (there is no mailbox). If I put a key Day/Night on a phone and press it it works as I...

I'm having a trouble getting my holiday table to "kick in" on the day required. I have followed this document https://www.telquestintl.com/manuals/TelQuest%20International%20Help%20Sheets/Panasonic/Panasonic%20NS-700/NS700%20UM%20Holiday%20Settings%20for%20Auto%20Attendant.pdf However, It...

Hi Guys. If I am posting this in the wrong place, let me know where the right place is and I will post it there. I have to go and reset a password for a customer with an Option 11 and Meridian Mail. I've done password resets without an issue before, but this time when I dialed in, and I do...

Hi Guys. This is a good one. I have a customer that has always used 8N shortcode to dial out. And it worked fine. They had to change a UPS backup, so the systems were powered down, the work done, and then powered back up. Now, for some reason, if they try to dial out with 8N, which goes to...

Hi All. I have a VMPro Server 9.1, and it is getting full. So when I went to an Avaya SOLN 307224, and going through it, it says in case 4 to manually delete the files. OK. So I ssh'd into the VMPro, navigated to /opt/Avaya/oneXportal/X.X.X.X/apache-tomcat/logs and deleted some 2018...

Hi All. Need a little help here. I have / need the TDA / TDE PBX unified software running on my Windows 10 machine. Following another thread, I found the drivers suggested to be used with the Windows 10 machine, and added them in the location I created when I installed the PBXUnified software...

Hi there. Just need to know if something is possible, as I can't find anything in my documents. A customer is having a call forwarded to a night service, but they want the caller to see the number it is being forwarded to... yes I'm serious. Customers have such interesting requests.... I've...

Hi all. This is probably a silly question, but I can't see what I am doing wrong. Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office. I did a test on my captive system, and if I do the following: SC...

Hi All. Hopefully someone can get back to me on this, as i am stumped, and will be opening a ticket with Avaya if I can't find help here. I have a user with an IP Office running R11.0.4.0 and which has a ucm installed. My customer called me saying that users could not access their greetings...

Hi all. I have a real brain scratcher here. Avaya IP Office 500 v2 with embedded voicemail (R11_0_4_3) A customer has an issue where when a call comes in, and it is picked up by a user the trunk the call releases fine. But if it goes to voicemail, the call is held up. Never releases that I...

Hi All. Silly question but is it possible to have a custom service for only a user? I have tried removing the voicemail for the user, and on busy / no answer send the call to 500 which brings me to the main Day Auto attendant. I have tried created a group and doing the same but get the same...

HI All. This is probably really simple, but for some reason, I can't get this to work... properly. I have a user... a single user... who cannot be bothered for any reason between 8:00 pm, and 8:00 am. Don't ask me why, it is what the customer wants. So, by their explanation, they want the...

Hi All. Something "funny" going on and hopefully someone can tell me what i missed. To make life easy (easier) for my customer's users, I have taken those who have a softphone and office phone, put them into a group so that when someone calls, we can get the call to the user with message...

Hi All. This is a silly question, but figured ask the question to make sure I haven't missed anything... even though I have done it 100 times. The customer has an IP Office Unit, R 9.1.4 (and yes I have been telling them to update...) And I've gone through a number of threads that seem to...

Hi All. I have a system that seems to be doing cold starts ... i am going to say randomly. When I check the audit trail, I see cold starts. Is there somewhere in monitor that I can turn this logging on to see when / why it is happening? I know that the logs will end while it reboots, but...

Hi All. I know this shouldn't be this hard, but now that I have the customer getting the calls they need, I want to have a message, when they are on their softphone, get the message waiting indicator. Since I have a vmpro on ucm, I went to the user, created a leave start point, and in specific...

Hi all. I am preparing for my 77200X test to finish my recertification, and there is a question I found on the web that the answer I was given makes no sense. On an Avaya IP Office, where can you check newly created extensions and users, and ''who'' created them. I say Audit Trail in Manager...

Hi All. I think I know what the answer to this, but as Scripture says "in abundance of counselors there is victory." A customer has a workplace softphone on their computer and it works just fine. Yay. When they are on the phone, or have a call on hold, another call can't be transferred to the...