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We bought some new 9504 phones and I'm getting the "Please Wait" message when I plug them in. I think it's a compatibility issue with the firmware version. The system is an IP500v2, ver 8.1 (52) The new phones have Firmware version R55. We also have some older 9504 phones with R44 and they...

Have you ever had someone ask a question and the correct answer is: Oh, you don't understand how it works. A manager said: They're not using a good phone system, because When you transfer a call, the phone system keeps the call on the line. Then, that line is occupied and the next call can't...

Can you dial a short code from outside the office, if you're not at the phone? I set up Forwarding Calls for a user. They dial *01 to Switch On Forward Unconditional. This works, from the office, using the Avaya phones. If they're working from home, can they dial *01? What I would like to do...

Can I set up a DIFFERENT outgoing Caller ID, for a specific project? We have a contract with an organization, where people call a toll free number, and we set up an appointment for them. We later call them back to remind them, a day before their appointment. We had someone call us asking why...

I would like to ask you experts about licensing for a spare/backup unit. It's an IP500 v1 We had a problem last year, where the power supply went out of our IP500. We're a 24 hour operation, we need the phones to be always working, so my manager decided we should buy a 2nd unit, for a spare...

Is there a way to disable Do Not Disturb? Is there a way to completely turn off this function? We don't need it, no one uses it AND it occasionally get activated accidentally. When this gets activated on a phone that staff are supposed to be answering for our main program, then that person is...

This is more of a usage question. After a user does a "Conference" with a third person, then he wants to leave those 2 people talking, Is there any way to get off that call, leaving them talking, so he can make/answer another call? We're on an IP500v1, Release 8.1, using 5410 phones. More...

We called our business partner and had them bring a new (probably old) IP500 The new one mostly works, however... The new problem is: Our 4406 phones, that are plugged into the IP 400 Digital Station do not show a display. The display just shows black boxes. No "Bob" ext: 555 The phones do...

I'm getting no power, no lights on my IP500 Office main phone switch. Would someone be willing to help? Any ideas would be appreciated. There are 2 lights in the back: CPU and C/F. Both of them do NOT light up. I took the cover off. The light on the power supply is not on, either. I checked...

Can someone tell me the steps to upgrade the firmware on a 9504 phone? We bought 2 new 9504 phones, up to now we've had 5410 and 4406, so this is our first 9504. It shows "Please Wait," and Rel .27A, so I assume I need to upgrade firmware. It's an IP500v1, running 8.1(52) with IP Office...

Avaya Experts. What cable and/or adapter would I use, to plug a phone directly into the IP500? I'm going to do a low-budget way of putting a phone in a room, near the IP500. I would like to just run a long cable from the IP500 to the room where the phone is needed. However, the IP500 has...

Can I send more than Caller ID phone number to 911 on our Avaya IP Office 500? I received a notice from the California Public Utilities Commission. It says: When you call 911, your phone system may send only your main phone number for your company. That number is probably connected to your...

I think I have a virus or other malicious software. It's on a users computer, which does not have Administrative permissions. A box does come up, indicating it wants to remove something. However, this box is asking for Administrator user name and password. I could enter my Admin name and...

Has anyone seen this before? The timestamp for voicemail messages is wrong. It's about 8 hours ahead. If someone leaves a message at 9am, the time msg was left says 5pm. The Time in Manager and the IP 500v1 control unit is right. In Manager, I have a Time Server IP address entered, of a local...

Avaya Experts, How do you get the phones to NOT upgrade? Or get them to upgrade? It's IP 500, 5410 phones. I rebooted the IP Office 500 main switch now all the phones say: "Please Wait" I believe it's because they're trying to upgrade the firmware. It's at 5.0 and I think it's trying to...

Our call center has an abusive caller. What are some possible ways for the phone system to handle unwanted calls from a particular number? It's an IP Office 500v1. We're using an older version of the software, but planning to upgrade. For example: -- Calls from a particular number would hear...

I can't get Phone Manager Pro to work on a computer with Windows 7. I do browse, choose the IP, that works. Then when I click User List, it gives an error message: "Unable to connect to 10.1.1.111" It shows the correct IP, for my IP500 unit. I'm using PMP 4.2.31 on this computer and Windows...

Can you "tag" outgoing calls, to allow them to be assigned to a particular account? Certain staff are doing work on "Project A" They have to make long-distance phone calls. I would like them to be able to enter a code, that marks these calls with that code, that I can later go to Chronicall...

How do you limit the number of calls you can get at one time on one hunt group? (or all hunt groups) A new program just started with the new stimulus money, and we're taking calls about it. We're getting overwhelmed by calls. We have a T1 with 23 lines/channels and all 23 are busy/full, with...

Our BP gave us a demo of CCR, the new reporting program, although it was his first time, too. Do the reports give stats on "Call Length" or Call duration? We couldn't find it, and in the manual, there is a sample Call Summary Report, but it does not show call length. Does anyone know if any...