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Hello, and thank you for any help i can get. (I did spend time searching threads before posting) AAM 7.1-58.0 We use IP flex circuits First off, we receive hundreds of faxes a day from around the country with no problem. If you dont care to read the whole thread i understand :) ...Just this...

Hi all, I'm new to Avaya Red but learning. Communication/System Manager 7.1 AAM 7.0 I've come across something pretty weird. There is one site in particular that when people call us from there and leave a message it does not come to Outlook. Any other source that leaves a voice mail populates...

Release 7.0 If you're having fax issues be sure your analog cards are FW102 not FW103. I could write a short thesis on what we did troubleshooting fax issues once we migrated from Nortel to Avaya Red but this is what turned out to be our problem.

Hello, I am in need of rebooting the signaling server in order for the recording system to sync back up. I have tried restarting the VOIP engine of the recording server and ever rebooted the recording server but it will not register the phones. This is a Linux based server and i know how to...

Avaya AACS 6.0/ cs1000 Rls 7.5 I posted this in the cs1000 forum but got no suggestions. I have thoroughly reviewed the I2050 call center user guide. My issue is the softphones main display will show caller id IE: CDN/skillset name but the pop up notifier always says "no name" on ACD calls...

Hello, I'm wondering if anyone knows why the caller ID will not display for ACD calls on the pop notification bar but it displays for all DN calls. The actual phone screen displays caller ID for both but only DN calls on the pop up. Thank you.

Hi all and thanks in advance for any assistance... CS1000 RLS 7 Issue 50 We have several cs540's connected in a large call center environment. The managers like to get up and walk around and want their headsets to beep when their phones ring.. I called Plantronics support after reading the...

Is there a way to lengthen the amount of time that CallPilot Manager will allow you to be logged on before it kicks you out because of inactivity? Im in and out several times an hour and the default time is just too short. Thank you for any help.

Im trying to find how to eliminate a delay between an announcement block and the menu block. Ive tried lengenthing my message but no matter how long or how short the announcement is there is about a 4 second delay before it xfers to the menu greeting . I've looked all through this document...

Hi and thanks for any help.. Im trying to understand the relationship between building a skillset in config and then building it in Scripting variables. I know i set the skillset set parmamaters and thresholds in config. If I have it built in config, why do i need it in variables or do I...

Can anyone tell me how to disconnect an open voice session sooner or why my script does not work when I add DISCONNECT or WAIT XX DISCONNECT. Thanks. THE SCRIPT AND MESSAGE PLAY FINE WHEN THE SCRIPT LOOKS LIKE THIS..BUT THEN THERE IS AN EXTENDED WAIT TIME OF SILENCE AFTER THE MESSAGE BEFORE...

I have a call that went directly to a supervisor, the supervisor should onlt get calls that are transferrred to them from an agent that has already answered the call This call appears to have been qeued directly to her. I ran a call by call report and this is everything it showed on that call...

I have a lineside t1 port (IVR) that stats as logged in and idle but it's not acquired like the others when I print the TN, so I wanted to log it out and back in, problem is I don’t get dial tone when I connect a butt set to the port… I thought I could log it in and out using a spree code or...

Under telstrat license management at the top it shows channels supported = 160 In the bottom section it shows VOIP Channels = 16 Does that mean 160 + 16 total channels supported? The documentation on the server does not specify. Thank you

Hello and thank you in advance for any guidance. CP 4.0 For BCP purposes we are looking to forward incoming calls to anothers site. Ive been looking through the APP Builder guide 555-7101-325 But i can find what im looking for, which is how many calls can one application handle at one time? We...

The phone company says they dont see the number leaving the switch and i get an immediate fast busy when trying to dial 888 623 3862 I have been to ld 90 and tried to remove it if denied..out toll frees are spn's and we use only AC1 Feat net tran ac1 type spn deny x8886233862 deny x18886233862...

Can someone send me a link or NTP number of an indepth reporting guide for Aura 7.0? The help section and information i find in the launchpad under historical reporting is not much help in trying to defipher the event terms i see when i run a call by call report. Thank you.

Hi and thank you, Im trying to get calls to agents faster. I can see agents idle while im listening to music. The call has been transferred from an application in call pilot.. Call pilot says "your call is being transfrerred please wait on the line" I get ringback then it gives music for...

Is there a way to list or print stale DN'S and TN'S that have not been called or called out within a specific time frame..like a year? I run the ld 30 loop test to find unplugged phones and that helps for digital sets..but any old modem numbers will never show.. Thanks,

I pulled a menu block to a new application but i dont want to use any of the greetings that are in there.. i tried to select "new voice item" and then go record it but it says I cant leave IT as new???...if i go in though Voice Item maint and change the prompt id.. is that going change it in...