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Just rolled out 4.2.14 on two Avaya IP 406 switches this week. Both are connected with Advanced Small Community Networking, and have a huntgroup that has ext's on both switches and it is that huntgroup that started having problems this week, where even when an ext. was logged in on the side that...

Where are the Phone Manager Lite settings kept? Tried uninstalling the app, removed the C:\Program Files\Avaya... folders and when I reinstalled it it kept the ext. settings. What I am trying to fix is the "Add User" option being grayed out when using the Speed Dials tab.

SCN setup between two IP Office 4.2 systems, and there are five Phone Mgr licenses, 1 is in use. Went to assign a user in Manager to use PM Pro instead of Lite. She is on the "other end" of the SCN as the licenses are housed on the other IPO switch (just wasn't sure if that might be an issue)...

There is a HuntGroup my client has which is setup in IP Office 4.2 between 3 sites. A person from each site can log into this HuntGroup (using a HotDesk account that is a member of the HuntGroup) and accept calls to the group. However, when two people or more are on the phone in this same...

An employee has changed her voicemail greeting to include "... or press 0 for the operator" in IP Office v4.2. How can I enable this for her ext. so when someone is in voicemail they can press 0 and it rings another ext.? Otherwise it just drops into voicemail.

Recently upgraded a 4.1.9 installation to 4.2.11, and upgraded Voicemail Pro to v4.2.24. Auto Attendant comes up great, all seems to be working. Yet, when people check voicemail now using a shortcode *98 they go into the Auto Attendant. The shortcode is setup like this: Feature: Voicemail...

I have a client with IP Office 4.1(9) and whenever anyone presses 6 either in the middle or at the end of listening to a voicemail message (to forward the voicemail to an ext.) the person hears a high-low tone on the phone. I was thinking some shortcut that is interfering, or part of the phone...

I've got a VoIP phone in IP Office 4.1(12) which works fine when someone outside of the office calls it, or the person calls out to some external number. Both can hear each other just fine. However, when calling internal ext's or huntgroups, the person on the other end cannot hear the person...

Setup a huntgroup across two Avaya switches (both 4.1(12)) and added in the Advanced Networking license, too. The two ext's on the remote switch that are part of the huntgroup definitely show up in the main switch, and have been added as valid ext's. Even noticed the "advertise group" switch got...

Should be a simple one, but I setup a condition in VM Pro 4.1 (27) to test if it is morning or not. I set it as an X+ condition, using a Week Planner, and checked M-F 08:00 to 11:59. The greetings that play if this condition are true or false, are not working at all. And the WAV files are...

I have a WAP hanging off Eth 7 (a PoE port, which the Netgear WAP support) and want to DMZ this port. But I also do NOT want the internal LAN (10.x.x.x network) to reach it at all. The WAP will be on 192.168.1.x and run DHCP. This is for guest access, so I don't want them seeing the 10.x.x.x...

Checking System Status, and found under Alarms > Service that "The following system resources are all in use: Voicemail channels" and that this error came up multiple times in a day. Is this the amount of the Voicemail Pro licenses being exhausted? Or too many PRI channels being used up when...

I have Voicemail turned off on a user in IP Office 4.1(9). The user is on two huntgroups that do have separate voicemail that gets recorded to their own account folders. Yet somehow this user still ends up getting voicemail recorded under his ext. from time to time. (And can't get to it since no...

I have Small Community Networking (SCN) setup between two sites. I created a shortcode at the site that is remote to some huntgroup extensions, like this: 1xxx, 1xxx, Dial Extn, 10 (the line number for the SCN). It gets to any 1xxx extension just fine when it is a User, but if it is a...