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Hi guys, I want to replace an IPO R9 by a new SE V10. The new server will have the same IP address and users/extensins config. The DHCP is delevered to phones by an other server. The Idea is shutdown the R9 and replace it by the new R10. aS i HAVE 500 extensions, do we need to reboot the phones...

Hello, Does any one knows how to not give extensions choises in the "Telephone Extension" field on User Interface, but only his extension? Thank you

Hello, I program an expescting waitting time on IVR but I always get 0 minutes even with 4 queued calls. Here is what I did: 1)Programe a new tag: EWT_A as user/time 2)New topic variable assigned to the the tag above with initial value 0 3) a- In my IVR with I put in my variable EWT_A_V (local)...

Any one know how to change the topic name displayed when the call is presented to the agent? I have IVR choices in a topic and need to display the chosen service on the agent phone display. Thank you.

Hello, A taskflow has several topics and each agent can answer calls from all topics. but when caller hears the position in queue the ipocc is telling the position in queue for their specific topic. so while there may be number 1 in their topic, if there are calls in other topics. the agent that...

Hi, Any one knows if it's possible to ring many logged agents phones for a single call same way as a hunt group, but through a taskflow? The reason is some topics are treated as urgents and a call has to be answered asap. I can use an external extension (huntgroup on the IPO), but need to use...

Hello Every bady, I need your help regarding a new project. We have an IP office preferred edition and we project to sell consulting communication minutes. Once the customer buy the minutes and chose the time and date on our web site, he will be called by our agent and transferred to our...

Hi, Any one has an Idea about this problem:I have a BCM200 and can't stop external transfer/forward for extensions even with alow redirect unchecked!! have BRI lines and I have no where to uncheck trunk to trunk capability... No Mail box for the extension... Thank you in advance!

Hello, I have a CM rel 6.1 on an HP server with two G450 and one S8300D as an LSP. My problem is the first G450 with the LSP register only for one or two hour on the main CM, then it go to the LSP. The second G450 Stays on the main. They have the same paremeters: G450-001(super)# show interface...

Hello all, When I put help on SAT I have no "change" command. The user acount have admin rights. In Avaya Aura™ Communication Manager (CM) /System Management Interface (SMI, I create a user with: Primary group > susers/Additional groups (profile)> prof18. On SAT I have: amouinet@cmlsp> sat...

Hello, Any body know how to synchronize an LSP with a main CM (MES release 6.1)? I configure on the LSP server role the IP adress of the main.. but enable to get the date base. I don't know if ot's possible to synchronize the two CM manually! Thank you.

Any body know how to add a G450 SN on an embaded S8300D via CLI (or other method)? thank you

I ve installed an S8300D on a G450 as LSP. I can access to system platform web consol, to System Management Interface of AACM, but no access through Native Configuration Manager or Site administration. I use the same password to get AACM web access (admin). I get "Connection to switch is timed...

Hello, Can some one please, tell me what is BT RACE keycode ? I found it in the keycode list in bcm50 EM. Thank you.

Hello all, Is there any way to create a DECT Set through CLI through the DMC card. My client lose the OTM dongle. I can create the dect on the switch through the OVL but where i can get the authentification/PIN code? Thanks

Hi, My client symposium server had crash and was obliged to reinstal it (has no backup).. All steps was succeful. When I tried to acquire CDN, they stay in pending state.. Sets are acquired. I deacquire CDN and sets forom the switch (ld 48), print CDN in ld 23 (not controled), reobot the...

I have the following issues with regards to CDR:The duration of a call begun when we take the line and not when the called answers (includes the ringing time too)! Here is an exemple: -------- 13/11/08 12:36:02 LINE = 0062 STN = 225 BC = SPEECH 00:00:00 OUTGOING CALL...

Hello all! Here is the site détails: x Main office x Branch Ofiice x DID pri Card only for incoming call on the BO (assigned to BO IP sets) The problem is: 1 An IP set on the BO receive a DID call 2 Call istablished 3 Set A transfert the call to set B 4 The external caller here...