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  1. red17

    Agent observe not working on all calls

    Have a puzzle for you all. The system is a Nortel Option 11C running 25.30 with a Genesys call center application. A supervisor can observe an agent, using their 2616 phone and their OBV key in the following situations: - outbound calls from agent DN (Key 1) - DID calls to agent DN (Key 1) -...

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