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How do you calculate the % of usage for each trunk group in the switch? Can someone send me step by step instructions??

I have two pbx switches on two different bases (locations). pbx "A" and pbx "B" a few users from pbx "A" are moving to the base where pbx "B" is located and they want there numbers from pbx "A" to follow them to pbx"B". How do I move extensions from pbx "A" TO pbx "B"?

Good morning! I have been running traffice studies for the last few days on my dcs links. I have four pbx(s) 1 is the HUB and the other three are the links to the HUB (hope that makes sense). How do you first determne if you have traffic on these studies and how do you calculate the Pgrade...

Question: How can an avaya-ip agent start accepting calls in a skill that are queued at lower priority if they have calls in queue for skills at a higher priority?

I am trying to set up an ext: 81263 so the user can set up a voice-mail message to direct callers to another location but I do not want the callers to be able to leave a message. How do I set that up that after the recorded message plays, it will hang up and not allow voice messages.

Do you have a command that tells you when is the last time a vector was edited? My company is wanting to go through all of our vectors and delete the ones we no longer use but want to see the last time we did an edit on each one to tell us the last time we did a change on it.

I am able to dial from my naval base in New orleans (area code 504) to a Virginia naval base# 757-322-6742 as a long distance call. I am not able to dial the Virginia number as a DSN (Defense switch network) example: The switch will not allow me to dial it as : 942626742 even though I am able...

Can anyone tell me how to enter two phone numbers in the ARS table to allow users to dial the numbers. I do not understand what "route pattern" and "call type" such as : what does: "HNPA", " SVC1", "FNPA" stand for ? I am trying to add (304) 262-5258 & (304)262-5290 for users to have the...

Could someone send me the command on how to check the talk-time for each announcement board?

There are calls offered for the vdn.When ever there is an abandon call there is usually an average abandon time list in the report under" average abandon time." My question is: How does the VDN track the average speed answer time and the abandon calls time listed in the vdn bcms report? the...

Can anyone give me the command that I would type in to see what members (extensions) are using the same COR?? for example, I know you can type: disp cov sender-group 4 (4 being the cover path number) and it will show you all the extensions using that cover path.

I am trying to give a client access to two international phone numbers and I do not know how to set it up in the ARS routing. What do I put in each field of the screen to give permission to dial the two numbers.

I have two agent groups, group A & group B each having a supervisor in a call center . Is there a way to separate the groups in the observing feature so only Supervisor A can only observe group A agents and Supervisor B can only observe Group B agents?? If so can you give me the directions

Does anyone know the fastest way to find out the total # of lines in use from your PBX? I have a G3R and ASA software