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We’re getting rid of our CS1000 and CallPilot (v4.04), and upgrading to a ShoreTel. Quite a few of our users have Remote Notification enabled in their CallPilot boxes to page them when they receive a voicemail. Is there a way to export this information for all users? If I search for all users...

Here's how I'm backup up our three CS1000 PBXes: LD 43 EDD After the EDD internal backup routine runs (usually takes 2-3 minutes), then I put in a 64MB PCMCIA SSD into Slot A of the CS1000, and write the backups created by LD 43 to the PCMCIA: LD 143 UPGRADE From the menu, select 3. UTILITIES...

I have a set for which every outside call that comes in shows a caller ID of XXXX, which must be coming from a set with CLS of NAMD somehow (going off http://www.tek-tips.com/viewthread.cfm?qid=1185743&page=924). However, I can't find where in this call route that would be happening. The phone...

I don't have a good understanding of the security structure for the CS1000. If the Admin2 password is compromised (for example, if it's easily guessable) what would the security risks be? Is Admin2 more privileged than Admin1?

One of our users is receiving what appear to fax calls or calls with fax-like tones from a number in Germany. We're located in Michigan. Is there a way to block incoming international calls to this user’s DID?

Vendor (a big telco) recently upgraded our old dial-in modems to newer Teltronics NET-PATH modems. Great for us because now we can telnet to them over IP instead of dialing. We have three different CS1000s. On the first one they did, the telnet interface is pretty fast -- seems to run at about...

For some reason, I just can't think of what the problem is here. When the receptionist transfers a call to certain numbers, the calls never reach our voicemail, they just ring and ring and ring. Missing/wrong CLS?

System in questions is a CS1000 Opt 11 with CallPilot 4.04: For most of our users, the 'Name Dialable by External Callers' option is disabled, but we need to enable it. We're talking 300+ VMs. Is there a way that this can be automated? Doing it through the web interface will take a very long time.

I have a number 5555. It's a main business line -- very important DID. It also has an associated voicemail box of 5555. I want 5555 to be able to go straight to CallPilot outside business hours (8a-5p) but to forward to another DN (a person's phone) inside business hours. Sounds like an ACD so...

Curious to know what the 'best practice' is in your experience(s). Let's say we have a main number for our business of (555) 555-5000, meaning my DN is 5000. This is a number that will either end up forwarded to our CallPilot server to hit a CallPilot application, or else it will end up as a...

Is it possible to push time changes (e.g. the DST change) to an M9316 set that is TYPE 500 or TYPE 2500 in the switch? We thought they updated manually, but some of them haven't.

I have a CallPilot application that contains a Thru-Dial block set to 'Allow dial by number or name.' This application is in turn assigned to an SDN (say, x1234). When x1234 is dialed from another phone on the switch, and the Thru-Dial block is selected, the caller hears the prompt that says...

Is there a way for CallPilot 4.04 to synchronize with Active Directory? We'd like to have a single directory source, if possible. The Nortel website seems to indicate that it can, but I can't find any information about it, unless it's a CallPilot 5.0 feature.

We have an ACD set up for which we have two supervisors who would like to be able to participate in the queue if need be, but generally want to stay logged out. The conditions for which they would join the queue would vary based on staffing, e.g. nothing that I can define overflows for, I don't...

We have a group of nine people in an ACD who all want to monitor each other's on/off hook status. Currently, they're set as SCNs on each others KEYs. However, I'd like to roll out CLS TDD to them (thanks to GHTROUT and other members for writing verbosely about this in the forum!). Since they'll...

First, I've been reading these forums for months pruning helpful information from posts. Thanks to all the regulars who post here. We've just built our first ACD queue, which includes 9 agents; we'd never used them before, so it has been a learning process (hence the aforementioned kudos)...

How do we go about changing the standard, "CallPilot from Nortel Networks. Mailbox?" greeting when users call into CallPilot?