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This should be a really simple question to answer. I started a new thread because my question has essentially changed. I need to know where in Aloha Manager I can assign revenue centers to order modes. It's not under Maintenance->System->Order Modes. It's not under Maintenance->System->Revenue...

Is there a way to split my product mix report by order mode? For example, if entrees come with a cold side (potato salad, etc) that comes in a monkey dish if it's for here or a 4oz soufflé cup when it's to go, I want to see how many of each side we typically do to go so that we can have a par...

Our ATO module currently only prints the promise time at the bottom of ATO kitchen chits. I want it to also print the promise date. Our Aloha Online site increases the prep time for orders over $200 to 20 hours so that customers can't place large orders that we can't handle for the same day...

My terminals (running 6.7.53) suddenly are asking for zip code and CVV for all credit card transactions, not just manually entered ones. On VISA, MC, Discover, and Amex card types under the security verifications tab they all have "Enter Address Verification Code" and "Enter Security Code"...

One of my terminals, a Radiant P1220, has recently stopped reading only loyalty/gift cards. Credit cards still read fine. I can manually enter card information and the cards are read on other terminals, so it's not a software issue. NCR support said that the readers have two tracks, and that...

One of my thermal printers, a Bixolon PR10135, started off the day just fine this morning. After two tickets it started printing this: The one on the left is from my Epson U220B (non-thermal) just to show what the content should look like. The one on the right is from the thermal. If you look...

I have Aloha QS 6.7.53 with 3 terminals. Everything was running fine until yesterday morning when I came in and "Determining Fileserver" was showing on Term3 and had been counting up for two hours (about the amount of time since EOD ran). I can ping the terminal from the command line in BOH and...

I just upgraded and am at 6.7.38. Is this not the most recent version?

We just had the ATO module installed onto our AlohaQS v6.7.38 and it doesn't process future orders. We can take normal, 20-minute quote call-in orders fine, and they release to the kitchen after the confirmation screen. Same-day future orders are set to release immediately, future day are set to...

I'm making a lot of changes and reorganizing our menu items and modifiers in Aloha Manager, and I want the new modifier pages and other changes to be reflected in the Online system without having to wait so that I can configure the modifier screens online at the same time. Is there a way to...

We recently upgraded our system to 6.7.38, which I understand has the ability to swipe a credit/gift card and have the system automatically detect which type of card it is, apply payment, and close the check. According to the manual I've set all the right settings (Auto Detect Credit Card...

I have an AlohaQS system running 6.7.38 with two Radiant P1220 terminals. The system had a P1520 on it which I removed about a year ago. I just reinstalled the third terminal today and I quickly noticed how much faster the screen is. The P1520 screen registers every single tap I make on the...

Does anyone have an example of a valid CompVer.txt file? The manual says this: "Verify Type - Enables the user to assign a number between 1 and 3 to validate an employee comp. This field requires a file titled COMPVER.TXT in ALOHAQS\DATA with the following requirements in the text document: •...

I recently discovered a few employees abusing the 10% comp button that we use to give a discount to employees of other businesses in our shopping center. I already changed the button so that it can only be applied once to a check, and I also checked the box for "Must Enter Name" so that the...

I've got an Aloha QS system that one every few months will decide to not run EOD correctly. Sometimes the day before the terminal screens will read "Transaction log error. Contact tech support". When we come in the next morning the terminals are waiting for EOD to grind, and the file server is...

I have an Acer Aspire 5551 notebook with 4GB memory and AMD Athlon II P320 at 2.1Ghz running Windows 7 64-bit. When I press the power button, the power light comes on, as well as the light within the power button, but the screen stays black, with the back light off and everything. I can hear the...

My Aloha system is telling me that one of my server numbers is locked on another terminal, even when all three of my terminals are logged out. I had to reassign a different number to the cash drawer for the time being, but the original number is still locked on some imaginary terminal. Any fixes?

In AlohaQS 5.3, at certain times during the day (usually around lunchtime) some of the comp items, including open % and open $, will just stop working. When I try to apply them it will say "Comp cannot be applied at this time". I don't know when the exact times are that the comps stop working...

I'm trying to figure out how to add a surcharge that will add 18% to a check when a group is a certain size. The manual I have says (For QS 5.3) to go under Maintenance>Menu>Surcharges, but when I click on Maintenance, then go to Menu, there's no Surcharges option. Does anyone know how to get...

A lot of employees have become familiar with my manager password and have been using it without permission. I don't want to use the fingerprint scanner because I hate sitting there for ten seconds while it tries five times to recognize my thumb. I want to use mag cards because it's a quick...