Search results for query: *

Ok guys, I performed a BCM system upgrade this weekend, went from 3.7 to a 4.0. Had to do the deletion of the CDR files that was recommended by Nortel when that problem arose. The upgrade went well and everything upgraded as expected, but, I cannot perform a backup. It appears to perform the...

I have a customer that had a BCM 400 4.0 and PRI T-1 for incoming lines. The problem I am having is that when any phone is put on DND and a call is transferred to that phone, it immediately bounces back to the person who transferred the phone. The DN's have vmail and it should ring silently then...

Hello, Having a problem with a customer with there RCC not being able to load the "view page" option. It just comes up with 'load page error'. It appears as if it is strugggling to load the page, then fails after many minutes giving the 'load page error'. Everything with the RCC appears to be...

thread1361-1510296 "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Hello, I have question about the Call Pilot 150 Contact Center. The customer has a MICS with CP 150 and using the contact center with 10 agents. How many people can be in que on this particular model. I would say 4-8 at any given time due to amount of ports but not sure, is there a definite...

Hi, I am working with a BCM 400 4.0 that has contact center. My question is, I need to setup another skillset and the customers wants it to have an option for ex. "this group pres 1 and for this group 2". This needs to happen from the same dial in number. I set up a main greeting and CCR tree...