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I have a sales engineer quoting a new EX controller to replace the MXE controller they have now. He is saying that we can Backup the MXE and restore on to the new EX controller. Has anyone tried this? Nice if this would work. Thanks

I have a 3300 MXe software load 11.0.2.66 with an 5540 ip console. For the last week every morning at 3:00 it goes into night service. Going through the logs I see it loses contact with the Icp for a brief time goes out of service then contact is reestablished which puts it into night service. I...

On a 3300 MXE V5.0 I want to transfer an analog ext on a no answer to another ext than have the 2nd ext's mailbox get the call if there is no answer on that ext. I have call rerouted 1st alternative going to the 2nd ext which receives the call but it will not go to the 2nd ext's mailbox it just...

I have an SX200 V4.0 that is now having issues with the MWI not working. Problem just started customer said nothing has changed. tried emptying the mailbox and added a message, the message is there just no light I check the COS of the IP set and VM everything is in there going by the default in...

I am looking for Nupoint 4.0 software can't seem to find it on MOL

Just finished a upgrade of an Virtual MCD from 6 to 7 now getting an alarm showing faults on the analog board which doesn't exist. We do have a MCD we use as a trunking gateway. Any Ideas?

I have a UC 360 unit that the users need to add an account code after making a long distance call. When they make the call the keypad goes away and they are unable to add the account code digits when prompted. Is there a way to add a delay to the outgoing call so you can put in the account code...

I have a 3300 MCD V6.0 with an ip console. Following another thread post on this site I have set up a rad greeting to play when the console is dealing with a call. The way it works now the caller hear the rad greeting the MOH until the console answers the call. I would like to add a 2nd rad...

I have a hotel customer with a AX 200. They use an analog cordless set on night service to answer calls while away from the front desk. When they are on a call and receive a second call they would like to transfer the first call to a room or voice mail then answer the second call. The best I can...

I have a mitel 5000 HX in our lab that we are just starting to test (we have none in the field) it was working a few days ago now when I reboot it it just sits in preboot status any ideas?