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I already am setup so i can dial into get messages remotely but I would like to be able to dial in and run short codes like to set a huntgroup into night service and a number of there things. HELP!!!!!!!!!

I have a receptionist that i need to be able to be free from her desk. I was looking at the 3810 and was wondering if anyone is using it. I need my user to be able to transfer, park, and page overhead. I see that transfer is on the phone and that is there is 4 programmable buttons so i am...

I am having a problem and wanted to see how or everyone else is dealing with it. I have a My IP Office up to date in the 4. release and I have the call recordings that to to contactstore setup to at the huntgroup level. What i haver problems with is when a call comes in via the Huntgroup and...

I am having two glitches now after my upgrade to 4.2.14(no big surpise normal Avaya) 1. When my user transfers(using the transfer button on the phone) it used to ring for awhile and then go to the users VM now it rings awhile and if the user does not answer it rings back to the user that did the...

I have a large call center and record inbound calls.I use ContactStore and love it but last week after a switch reboot it started going a little bad. What is happening is only certain Huntgroups are still recording. There is no pattern to which ones work and dont. I have been working with a real...

Ok i have VM pro and when the call comes in they get the "your being recorded" message and then it transfers it to the Huntgroup. I am getting some intermident static when you are coming in and only the caller can hear it. I have heard it while testing it coming in. Any ideas?

Does anyone have instructions on how to connect to the CCC database with a ODBC connection. What I am looking for is the instructions to setup the ODBC so i can us Cyrstal to connect to it. Larry