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Has anyone used ITU Online university as a tool to for CCNET/CCNA/CCNP prep? Groupon is offering a bundle for $99. Thoughts? Thanks, `Han The great use of life is to spend it for something that outlasts it. ~William James

Running into an issue with the prsonal directory/personal fast dials. When setting up personal fast dials through a Cisco 79XX series phone I enter 9+(NPA) NXX-XXXX. This is a local call, the one "1" is not required. When I attempt to dial this number through the personal fast dial the call...

Hello, We have multiple clients on the same CM cluster (7.1.3). We would like to split the corporate directory to allow for the clients to see their corporate speed dial only. Has anyone found a way to do this? Thanks, Han Do the day and let the day do you.

Hello All, I am attempting to update the firmware on our 7921s from 1.3.3 to 1.3.4. When the phone attempts to pull down the firmware I receive the message "Image Download Failed". I have uploaded the .LOADS to all servers on the Cluster. For testing purposes I am applying this firmware to...

Hello All, Do you any of you have any experience with connecting a POTs line to a fiber backbone? This is for a new building. The idea is to have telco service at the Demarc, via POTs then a fiber back bone heading out to the IDFs. All things telcom are telling me that this is going to be...

Hello All, I am trying to find an example H.323 build for a POTS line connected to a FXO port. This will be used for inbound and outbound calling. This is currently setup using mgcp however, the caller-id is not functioning correctly and the fix is to go to H.323. I was hoping someone could...

Hello All, While supporting multiple clients within 1 CM Cluster (1pub 3sub CM6.1.4) we would like to be able to break out different clients within their own corporate directory structure. The thought is this will need to be completed by creating an individual custom service for each client...

Hi all, Poking around an Auto Attendant issue for the first time in CCUE. When you call into the AA you receive the options 1 for dial by extension, 2 for dial by name and 3 for operator. However, the AA is not responding to any entered digits. After looking at the menu in the script editor...

Hello All, This is an odd one for us and any suggestions on this issue would be appreciated. We have a facility with 15 cisco 7962 IP Phones running off a CM6.1 server based out of our central office. Users are experiencing network slowness as soon as the VLAN is enabled on the network...

Using CM6.1 can a meetme conference be initiated by an analog telephone?

Hello, Has anyone had any luck with setting up speed dials with pauses using CM6.1? I did find one post here stating that a script would need to be programmed to complete this. Any other ideas or options out there? Thanks, Han

When creating the phone template for the VG224 bulk import what Phone Type should be used? Running on CM6.1

Hello All, Has anyone found any wireless or even wired headsets that work well with the 302D Attendant Consoles. The receptionist would prefer a wireless headset. Thanks, P

Hello All, I user purchased a fonesitter this a small device that connects between the phone line and the phone. When the phone is off hook for 'x' amount of seconds the fone sitter will produce a loud tone notifying the user that the line is off hook. However, when connected to a VG248 the...

Hello All, Is the following possible? I would like to setup our attendant console so that it will send an unanswered call, after 'x' amount of rings, to the night services hunt group. Thanks

Is there a way in CCM4.1(3) to send an incoming call to VM if you do not wish to answer it?

Hello, I am having troubles with call waiting when using a VG224. The Version on the VG224 is 12.4(15). The line busy triggers are set to 2. When a second call comes in a stutter tone is not heard. However, if you press the hookflash you are able to retrieve the call. There is just no...

Hello, There are folks on our system that are required to dial outside calls without an outside number prefix "9,5,8...etc." Everyone else on the system is still required to dial a "9" first. Is there a way to setup the system so some users will not need to dial a "9". I am currently using...

Hello All, For the life of me I can not remember where to setup the caller ID on the VG224s. I completed a show voice port 2/0 to determine how the caller ID is setup on this particular port and this is what I get: Caller ID Info Follows: Standard BELLCORE Output attenuation is set to 14...

Hello All, With out using a third party software program is there a way to pull call records from a specific extension? This call would have occured nearly a week ago. Thanks, L