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While attempting to change a Route NO. on an extension in a HICOM300E using LC-WIN, I get the error "Cannot change network number to local number because the number is still referenced by AMO-DEST as a call forwarding destination" I can access Direct AMO Dialog thru LC-WIN. Is there a way to...

Hello, I have a customer with a 3-Cabinet Merlin Legend, CKE4 processor, R7 V9.0. The system is full of 408 MLX cards and they need more capacity. First, can a 024 TDL card in a clamshell be used in a Merlin Legend system? There is space available in slots 16 and 17 of the 3rd carrier if the...

I am trying to set up a Merlin Mail mailbox to take information from callers to a specific line(807)on a Merlin Legend R7. When customers call in, the line rings at the attendant console, who has the option to answer and transfer to the mailbox x34 or to let it ring for the mailbox to pick up...

I normally administer a ROLM Phonemail remotely using Procom Plus. Today, the phonemail is answering but not giving a login prompt, just a blank screen. The Phonemail system is physically located some distance away. Is there some command that will get Phonemail's attention and show the login...

I just put a butt set on the IATA to test it. It gets dial tone and can make calls. Calls to the IATA x37 do not ring into the buttset. However, clicking to answer on the buttset will answer the call. Is there some setting to turn on ringing for the IATA or do I have defective equipment...

I have a Magix R4.0 site that has intermittent issues with breaking dialtone when calling into the Remote Access number with SPM. The call progresses right thru the digit sequence and never breaks dialtone. I used to think it was the CO trunk, but we now have a PRI and the issue remains. The...

A customer gets a short ring at the QCC console everytime a call transfers into a voice mailbox, whether a direct transfer or call coverage. Merlin Legend 7.0 with Merlin Messaging. Any thoughts on how to silence the console ring on voicemail transfers. Thanks, thackney

A company I support just converted their copper lines to a PRI. There is no DID and all incoming calls are answered at one QCC position. In the past a MLX16 phone provided backup to the console via a delayed-ring Personal Line button for Pool 70. This arrangement no longer works. What is the...

In performing the TTR Test per thread689-482143 the system returns a confirmation tone of 2 beeps instead of 3. Does anyone know if this is significant. What signifies a failure? Thanks, Tony

After years of service with no problems, a 007MLM is locking up it's ports. A VM Reset from the front of the board reboots the board and all is well for a while. If done in the morning, all 6 ports will be locked up by the end of the day or by the next morning. System has about 70 VM boxes and...

The company is shipping in a used Norstar CICS for installation. I need to purchase two 25 pair cables but can't remember if they need to be male or female ends. Any body remember the cable gender?