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If I have site A and site B in two different states connected via H323 VOIP trunks and the Audix VM is in site A... How can (or can't they?)site B use coverage paths to the Audix over in Site A? Right now I have it set up and it rings the hunt group for the Audix, and I have mailboxes set up...

I applied the Daylight savings patch last week. Now when I log onto the CM Administration, whenever I make a change and hit "reset" or "restart' the phone just sits there and does nothing. Anyone run into this?

Ok, I can't seem to figure this one out. I have an agent (8813) who sits at ext. 6813. When you call either the agent or station it goes immediately to the Coverage Path. The person is not on a call, and is working fine. The real odd thing is this person can receive calls fine from the ACD...

The two people sitting up front that the Attendant consoles (Ext 8800 and 8801) are wondering about having their own personal ext/mailbox. Without adding an additional phone to their desk...is there a good way to do this? I tried doing the Bridged line appearance but it won't allow that on the...

Hello all, I am trying to set up a new Fax mailbox on my Octel. I set it up, add the station in my Avaya 8700, but when I call the station the main greeting for my company starts playing. The mailbox itself never picks up...why? Any help is greatly appreciated!

Is there any small office PBX that offers a voicemail with a web interface? Not looking to spend a lot of money, but the customer is really set on being able to check voicemail through a web GUI and change A.A. stuff with it. I have put in a bunch of small PBX's and nothing I have ran across...

Hello all, I was hoping I could get a quick answer to the following question. I have looked around but can't seem to find a clear answer. I have a customer with rel 7.0 ACS and the large PC Card VM. They want to dial into the A.A., choose a person's ext, after no one answers it goes to...

Could anyone point me to a programming guide to the Partner ACS Large Voicemail? I am trying to set one up and was looking for a user friendly guide...

I have my CCM 6.1 linked via H323 gateway to an Avaya 8700. Is there any way I can dial from my CCM and use the PRI's on the Avaya?

Is there an access code I can enter on a phone to see what port number on the system it is? I have a number of phones plugged into ports but the lines are not active. I was hoping for an easier way then tracking it all the way back to the closet...

Hello all...I was wondering if you could give me some insight. We currently have CCM 4.2 and have been looking to upgrade to 6.1. Can anyone tell me what this upgrade brings to the table? What are the pro's and con's of doing this? I understand it will change my servers from a Windows...

Can someone walk me through how you would change the load of a phone? I see on the CCM under the phone where you can enter the load of the phone. But where does it pull that info? Any help would be great.

I was wondering how I could add a new login for a person to just do some simple admin stuff and not have to give them the admin password? I have CCM 4.2. I tried adding a user and assiging them to a group...but still not able to get them logged in. Any help is appreciated.

Does Cisco have a phone that converts Speech to text for a worker with hearing problems? And then maybe vice versa...a speech to text interface?

Just wondering if the IP address for the H.323 gateway is the same as the IP for the web-service?? I am trying to set up IP trunks between this BCM 400 and an 8700 Avaya switch.

I was wondering if there was a way for a vector to check to see if a G-700 (or a set of them) was up before routing the call to it. We have an 8700 here and a stack of G-700's across the street. We had an issue where the link between the sites went down and they (our central Call Center)...

Has anyone successfully integrated an Avaya 8700 with a Nortel BCM 400 using H.323? I am in the planning process and could use any and all help from you. I have already set up H.323 between Avaya and Cisco Call Manager, hopefully it is pretty much the same set up. I am looking to just set up...