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  • Users: hollye4488
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  1. hollye4488

    Trouble with Call Pickup using Team Button on Analog Polycom

    I have a situation in our Executive Office where the Admin phones are in a call pickup group with both the 9620 IP phone and the analog Polycom Soundstation in an adjacent conference room. The Admins have 9640 phones with a sidecar. The CallPickup button is intentionally "hidden" on the Shift...
  2. hollye4488

    Trasferring to Extensions Forwarded Off-Net

    We recently upgraded from Definity 1.2 to CM 5.2. and simultaneously expanded into a new building. Now when the Operator in the new building tries to forward outside inbound calls to an internal extension (but in another port network connected by a gateway to the same 8720 server) which the...
  3. hollye4488

    How Do I Send Calls Without Impacting Bridged Appearance?

    Hello, this is driving me crazy... we have two 9650 reception phones with SMB24 sidecars - Each person has their own extension plus several bridged appearances of the Reception number (plus two other numbers) with Send Calls buttons specific to the Bridged appearances as well. (This is so they...

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