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  • Users: ttuckwell
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  1. ttuckwell

    Agent I2050 problems

    We use I2050 soft phones for remote agents working from home. They are acquired in CCM 6.0 and calls are recorded in Call Parrot. They VPN into the network to access their telephone service and use Citrix to use the other coporate applications. We are experiencing consistant problems with...
  2. ttuckwell

    SRG50

    We are trying to connect an SRG50 to a 1000M. The idea is that we will use some of the sets and connect them to the CCM 6.0 we have on the PBX. All the sets on the SRG will have local inbound and outbound DID. In a SIP setup, the sets would not recognize the local inbound and outbound PRI, all...
  3. ttuckwell

    CSE1000 and SRG 50

    We are currently trying to set up an SRG 50 running off of a CSE 1000M and utilizing PRI on the SRG. We are having difficulties with the SRG recognizing and accepting the local PRI for inbound and outbound calling. Is anyone out there using this type of scenerio?
  4. ttuckwell

    give callers the option of leaving a message

    We have CCM 6 and we are finally ready to institute the option of giving callers the option of leaving a queue a leaving a message for us. Does anyone have an example of a script we could look at to see how we do this? thanks.
  5. ttuckwell

    "Leave message for immediate callback"

    we have never instituted the option to leave a message for immediate callback. We have CCM 6.0. does anyone have a sample script we can take a look at? Thanks.

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