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Hello, I wonder if its possible to list all the phones programmed under an ACDQ svp..? I went thru LD 23 LST command and then in 81 for acd features.. but no luck.. also tried LD117 for sets inventory which yields place not the acdq.. I want to be able to list or count phones under a queue...

Good day everyone, I am stuck while creating a new cdn in LD 23 and get following error at the RPRT print.. when entered YES.. I got SCH1434. SCH1434 RPRT cannot be made Yes for more than 240 queues if: a) SCB is configured b) ADS is configured and MAX is using a protocol <=.RLS23_PROTOCOL. I...

Hi everyone, I am looking to find make and model of MPUs available on CP server.. is there any command I can find out status.. of MPU Channels and make and model please? Thank you in advance, Regards, Jheendi

Good day all, I need some help, We have Nortel CS1000 Multi and URS 8.0 arrangments. We used to have Symposium CCMS/CCM where we used to acquire phones in Symposium first and then in Genesys after doing any changes into phone configuration. Attached is screen shots of phone I am having...

I have checked the posts and could not find relevent to my question. We have Opt 51c and CP 5.0 upgraded from CP150.. we have analogue trunks.. Here is my scenario.. I have one toll free number terminated to DID which further split into language prompt and off we go with two voice mail boxes in...

Good day, I have one quick question, about changing time in PBX by going into LD 02. We have SCCS and Call pilot along with Genesys Outbound Contact manager for integrated call center. Our time on phones is lagging by 5 minutes from the pcs, we proposed to change time to match with pcs in call...

Good day All, We have Opt 51c and have analogue trunks. Recently we had our vendor do traffic study.. and found that we are not utilizing all the trunks assigned to specific routes. Routes are programmed as CO.. I read here that TDB can be modified once we get TN of Truinks from LTM.. under...

I am in need of help or tips to find out why calls when dialed manually from ACD acquired phone is not getting recoreded in CDR call database. We have CCMS 6.0 and OTM alongwith CDR to capture call history. Can you please help sort this out. I checked everything even changing cls of service...

Good day everyone, I am stuck with this urgent Exceptional Chronological report for Jan 2006, I do have database file but it seems like corrupt. We do have CDR which captured information about the call but it did not give me terminating position of ACD phone. We have CCMA 6 and OTM which is end...

Good day everyone, I am stuck with this urgent Exceptional Chronological report for Jan 2006, I do have database file but it seems like corrupt. We do have CDR which captured information about the call but it did not give me terminating position of ACD phone. We have CCMA 6 and OTM which is end...

Good day All, Something weird is happening with our Contact Centre. On Sunday March 14th CCMS rolled the day light savings time but CCMA did not. So I manually adjusted time. Everything went well on Monday but on Tuesday morning we noticed that at 8am stats were not refreshed to zero on Real...

Good day everyone, I am having a trouble where some of my co-workers make changes in LD 16 for RDB. Is it possible to find out audit trail on changes for LD 16? Please let me know.. I just want to know when this particular route was changed. Thank you, Gop

Good day all, We have SMDR buffer box along with CDR to capture and store call database. Recently there was an IVR added after 1800 CDR and there are one set of DID before it come to our location. The problem is that CDR capture real time caller information, however when I tried to pull ECR...

Good Day All, We have Meridian CS1000M with SMDR buffer box on the switch. Just last week I have noticed that we lost all the calls, I tried to repair and compact but no vain. We have lost all the call database for last month and when I checked the status of Buf under LD 117 I got this =>...

Good Day all, Could you please tell on top of your head how can I print Line side T1 printouts I believe they are programmed as 500 set analoge in the switch.. Please help..

Good day all, I really appreciate your input of valuable comments on setting up a Team Leader queue. We have Meridian 1000CS switch and we have about 25 Team leaders who are currently programmed as Non acd phones. I recently got request to change tl's phone to ACD supervisor set. I have...

I am having a weird situation when trying to deacquire phone from Genesys and symposium for some reason it won't deacquire. We have an integrated call center where our phone is acquired by Genesys and symposium. Recently I tried to deacquire the phone in Genesys and symposium and for some odd...

Can anyone help me if its possible to pull a report like Exceptional Chronological Report where I can capture calls made to an internal dn or position id. We have OTM and CS1000S NOrtel Switch, our Mentor on duty staff gets call from ACDQ based on their skillsets by symposium scripting. Could...

Hi All, I was wondering if its possible to block your name and number specailly when we have digital switch with PRI. We use CLID table to display our name and number for all outbound calls. I was asked is there any code like for example in centrex we dial *822 before dialing number or *67...

Could anyone please advise, which ld to go to find how many ACDQ i have.. Thank you, Jheendi