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I was wondering if someone could assist me. I have a customer with Legend 6.0 who lost their 007MLM. The customer purchased a refurbed Merlin messaging module with a clamshell. I can get the merlin messaging to come up and answer when i access it, however i am unable to light a message light. I...

I have a 4406 telephone that sits in a seperate freight lobby. Is it possible to program this phone to automatically dial the operator when taken off hook? Couldn't seem to find an answer any where. Thanks.

We are attempting to network a Magix 4.0 to a IP Office 8.0.43. There were two Magix systems that were succesfully networked together and we upgraded one end to an IPOffice. We followed Avaya IP office tech tip #134 and havent had any success. The pt to pt circuit looks good, when we dial from...

We are attempting to network a Magix 4.0 to a IP Office 8.0.43. There were two Magix systems that were succesfully networked together and we upgraded one end to an IPOffice. We followed Avaya IP office tech tip #134 and havent had any success. The pt to pt circuit looks good, when we dial from...

Good morning. I have a Magix 3.0 (switch A) and a Magix 4.0 (switch B) networked together. Inbound calls to sitch a are answered live during the day and transferred across the network to switch b and that all works fine. When the a side is placed into night mode calls are now answered by an AA...

I have succesfully connected a 3920 to an ETR port in Magix 2.0. I am running into difficulty trying to register the wireless repeaters. I am succesful in getting the repeater into programming but am unable to assign a repeater number using the wireless handset. The process seems to stall at...

I have a customer who has MM2.5. They extensively use group list 50 ,51, etc. to leave messages. The customer is saying that when she deletes a mailbox out of a list, then leaves a group message, that message appears in the mailbox that was deleted out. Any help would be appreciated. Thanks...

I have a Legend 7.0 that will not let me renumber the LDN. When I go to that field in sys renumbering, it shows 800 as the LDN. When I click enter , I believe I should get a prompt to enter a new number, and I don't. I have tried back spacing the number out and entering a new one but to no...

I have a customer who has MM2.5. They extensively use group list 50 ,51, etc. to leave messages. The customer is saying that when she deletes a mailbox out of a list, then leaves a group message, that message appears in the mailbox that was deleted out. Any help would be appreciated. Thanks...

I have a customer who is trying to use a wireless headset connected to a 4406 telephone and is having trouble answering calls. The wireless headset will only work on internal calls only. I know that there are different ring patterns for internal (1 long) and external (1 short 1 long) calls, but...

How can I route 911 calls through a PRI T-1 that uses the 892 pool to dial out. We had POTS lines in the PBX(70 pool) but the customer disconnected them un beknownst to us. Thanks for your help.

I have a customer who has a Magix 3.0 and a Magix 4.0 networked together using UDP. The new carrier who provides the Point to POP PRI requires that we send a number that is recognized by there network. We have programmed a phone number in the number to send table in the Local PBX and outbound...

Will a Partner 3910/3920 Cordless Phone work on an ETR port in a Magix? Otherwise is there a compatible cordless handset beside the 9040 that works well with the Magix? Thanks much for your help.

Does any one know if Avaya is coming out with 8.0. My boss said he heard something about it and I wanted to see if any one knew.

Good Morning, I need to upgrade a 2.1 Magix to 4.0. If I am correct should all I have to do is download a save to my laptop, replace the processor, do a convert and then restore, or do I need special software. Thank you.

We have a customer that has the need for about 1300 account codes. We know the IPO (4.1 R 12) allows up to 2000 entries, but we are being told there is problems if you input over 1000 entries, but no one can be specific as to what kind of problems may arise. Has anyone encountered this or can...

We are installing TELEDEX 2 line analog telephones(similar to ones you would find in a hotel room). Our supplier is asking us if we want LED or Neon MWI indicators. Can any one tell us what the IPO requires?. BTW Avaya cv's support both.

Is there a way to use the system monitor feature? We are trying to trace what we believe to be a bad B channel in a PRI T-1. Thank you.