Search results for query: *

Hello, I am not the main admin on site for Nortel and so we have things in place that I did not setup and so I have very little or no knowledge about how things were set up. One of these things would be the Nortel PC Client. Now this appears to be a good product however I have a few issues with...

Hello, I'm sorry for what may be a simple question but I can't find this answer anywhere. I have a phone that was not forwarding to voicemail. I 'fixed' this by outing it and recreating it. It now forwards to VM, the only real difference that I could see was that the non forwarding one had...

Hello, As with many businesses we have many people joining and leaving, unfortunately we don’t have an automated way to remove extensions when their HR flag is set to ‘left’. This leaves us with a messy situation as we have many extensions that are not in use as the person left. I’m not looking...

hello, I have a question about whether the name of the callpilot back up can be fixed to the same name every backup. The reason for this is that we are backing up to a network location. but the name is made up of the following <IPESystemBackup CALLPIL ><DATE> <TIME>.dat so IPESystemBackup...

I have a user that has mailed me telling me they have locked them selves out of their virtual office log in after 3 incorrect attempts. We use a combination of 1120 and 1140 handsets. I can see their correct password is stored under SCPW in ld20 but I can't see an indication as to whether it is...

Hello, due to the wonderful snow I'm working from home today. I have a call forward set up to use on my 1140 in the office but I can't get there to push the CF button. Is there anyway by using DCFW (other other means) on my extension to forward the calls that way? I don't want to OUT my...

Hello, we have a bizarre situation that means I need to forward an extension to another. This sounds very simple so I will explain more below. So we have an analogue line that used to have a fax on the end of it. Unfortunately following some work the port can no longer be located and the wiring...

Hello, I have hesitated before posting this question as it seems a bit simple. however I don't have an answer and so it's not that simple to me :( We have a couple of phones showing "cable is unplugged" now the bizarre thing is that in order to get power to display this they must be on the POE...

Hello, I have a digital phone that I need to roll out to a desk but the problem is that when I plug it in I just get the following behaviour. The message waiting lamp flashes red and then the display flashes on but then disappears. Does anyone know what would be causing this behaviour? We can't...

hello, as you will know from questions I have raised in the past I'm not a PBX engineer but I am keen to keep learning about how to support and manage our CS1000. We have two sites that we look after. The main one is one we have always had and the second one is one we took on for various...

Hello, I confess am am not a telco engineer. I am IT that does what is needed on the PBX :( We have an office that is having issues with the line in to the PBX. the telco say that they have fixed it so I need to now follow the process to disble and enable the lines to check. we have...

hello, I have a hunt group that is already configured. the problem is that it has a DNSZ of 4 but I now need to have the hunt group dial off to an 8 digit extension. I know I can create a new list and assign the DN etc but is there a way to modify the existing list? thanks

We recently changed our phone switch to a CS1000 and Call pilot voicemail . Since making this change we now get the rather annoying voice message where the message is actually the wonderful BT person saying "the other person has hung up". I don't expect this to be a Call pilot option or problem...

Hello, (simple Question alert) We have a user that is about to move desk. This user is currently set up with a DN and a TN. The desk he is moving to has a phone but no TN assigned to it. I would like to remove the TN from his current phone so that I can assign it at his new desk. The problem is...

Hello, So I will start by saying that I am no PBX engineer but hopefully you wonderful people can help me with my simple question. We have just moved from an Avaya switch to a Nortel Meridian, I am not looking t debate the pros and cons of either but rather ask how to do what I used to be able...