Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: Cyclonedc
  • Content: Threads
  • Order by date
  1. Cyclonedc

    Having a brain fart

    I am trying to find documentation or something showing a Nortel IP 2007 phone is able to have a KEM using a BCM 50. Can anyone help me get something that shows this. I've looked at all the documents on the Nortel website, and either I'm overlooking it, or it just doesn't give me alot about KEM...
  2. Cyclonedc

    Needing a Night Transfer

    I have a BCM 50 and I am trying to setup a night transfer service for my phone system. I need to setup my phone system to transfer to two seperate extensions during the evening. I know there is a night transfer service avaiable, but I don't know if it's possible to have two seperate extensions...
  3. Cyclonedc

    2 issues unknowns

    First issue I am running into. I have a BCM 50 and I am trying to setup a night transfer service for my phone system. I need to setup my phone system to transfer to two seperate phones during the evening. I know there is a night transfer service avaiable, but I don't know if it's possible to...
  4. Cyclonedc

    BCM 50 Caller recordings

    I have a client who is wanting to have his phone calls recorded during emergencies. He has a call center and a BCM 400. Can he have the ability to record calls by using a feature code or does the system just have to be setup to constantly record and he just has to bring up the file when he...
  5. Cyclonedc

    Putting customers on hold

    Basic: BCM 50 No Call Center Radio Program I have a client, who is wanting callers to go imediatly to his holding que after they call in. If the lines are all full, he wants them to goto voicemail. Is it possible, without someone answering the phones, to have a caller go imediatly to MOH...
  6. Cyclonedc

    Probably an easy one

    Ok, I'm racking my brain today. I have a client who would like to have a call center, but is wanting the customer to hear a greeting BEFORE the calls get routed to the agents. First off, this has to happen if the agents are busy OR if they are available. It's supposed to be used as a generic...
  7. Cyclonedc

    BCM Extension Ringback

    Hello, I am having a real brain racking issue with my company right now. We have a BCM400 that is giving us an issue with ringback while all agents are busy. We have already looked into the delay answer as being the problem, but even after setting it to 00:00, we still get the problem. We...

Part and Inventory Search

Back
Top