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  • Users: RWhitt
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  1. RWhitt

    PTY's showing ENBL, but no one's currently logged in

    hello, having issues logging into my CS1000 via EM. shows "no idle TTY channels available" STAT in ld 37 shows PTY's in ENBL status, which explains why they're not available, but a >who at the command prompt reveals only the main terminal TTY being logged in (so i can't do a FORC logout on the...
  2. RWhitt

    Rx faxes from inside line, does not Tx inside or out!

    CS1000M hybrid VoIP PBX we just recently upgraded to the 1000M platform from an 81C. user says fax stopped working around that time (Oct timeframe). DES FAXSW TN 004 0 01 14 TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN 1710 0 MARP CPND NAME FAX MACHINE XPLN 17...
  3. RWhitt

    faxing on Call Pilot 5.00.41.17 not working

    hello all, having issues getting this to work. please advise. x1754 is setup as a multimedia messaging SDN in CP Manager. when i try to send a fax to either ext, machine gives off a fax tone for about a minute, then silence...nothing happens! same deal for both phantom sets below. thanks in...
  4. RWhitt

    acd agent/user cannot call fwd to an outside line

    hi, after upgrading our call pilot and ccm (maybe just a coincidence), user cannot call fwd to outside line. was able to fwd before upgrade. i've tried everything i can think of and i'm stumped! same thing w/ cfw 16 and 11. CS1000M, v5.5, user profile below: DES 70810 TN 052 0 12 09 TYPE...
  5. RWhitt

    busy tone when calling from external

    Hello, I have a user who's getting a busy tone when recieving a call from an external number (i.e. cell phone, home, etc). also tried to dial the full number from an internal line (my desk phone) and you get a msg to the effect of 'this number is not in service'. Any thoughts??? thanks! RWhitt
  6. RWhitt

    CDN troubles on Symposium

    Hello, Currently, when customers dial our customer support line, 703-848-8700 (CDN ext on Symposium), they are getting forwarded to an extended absence (holiday) message. What's wierd is this just started happening today; the ext was working fine yesterday, which was the first day back from...
  7. RWhitt

    customers getting holiday message when CDN ext is dialed

    Hello, Currently, when customers dial our customer support line, 703-848-8700 (CDN ext on Symposium), they are getting forwarded to an extended absence (holiday) message. What's wierd is this just started happening today; the ext was working fine yesterday, which was the first day back from...
  8. RWhitt

    increase voicemail box size?

    is this possible, to increase the capacity of vm box to hold more messages?
  9. RWhitt

    integration error and message waiting on illegal extension error codes

    24 APR 08 09:32:33AM *** Message Waiting On Illegal Extension >>> INVESTIGATE SYSTEM ENVIRONMENT 00000 68C02302 7A000000 0000213C 20C30100 *h.#.z.....!< ...* 00010 00000000 4D030000 B3010001 4D030000 *....M.......M...* 00020 00000C04 00D00300 3104FFFF C0D40100 *........1.......*...

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