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I am trying to auto add 200+ vm box to my CP server. I am getting an error that states the names are too short. What is the charater limit / max for the first and last name?

How would I remove a loop that is not being used ?

How do you config a trunk to be station side? This how I have it configured now : DES FLEXGATE TN 062 01 TYPE TIE CDEN SD CUST 0 TRK PRI PDCA 1 PCML MU NCOS 5 RTMB 80 1 B-CHANNEL SIGNALING TGAR 1 AST NO IAPG 0 CLS CTD DTN CND ECD WTA LPR APN THFD HKD SPCD P10 VNL TKID AACR NO DATE 27...

I have installed the CP Reporter software on a stand alone server, but when I go to the tools tab in CP Manager, I dont see the option for the reporter. Do I have to use the config wiz to make the two work together?

When I try to observe an agent on a active call, I enter in the the POS ID for the agent and all I hear is a fast busy signal. Any ideas on what is going on or how to fix?

I want to add 300 ext to callpilot, is there a way to add them all or do i have to add them one at a time? All would have the same mailbox class.

Were would I fing the settings for short calls?

Can the PRIs be configured with at&t take back configuration so we can send a *code out of band to signal the Switch to take a call back from the flexxgate?

Were would I found the configuration of a PRI card?

I want to add a D-channel to this PRI card, I just dont know how. PRI* TRK LOOP 63 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL SERVICE RESTORE: YES YEL ALM PROCESS: YES ALARM STATUS : NO ALARM CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE * CH 03 - IDLE DID 3VCE * CH 04 -...

How do I create a D channel for a loop?

I have been given a key code for new IP user and ACDN users to add to my CS1KM, rel 5.5. How do I install this to add the additional IP and ACD to the pbx?

How would I find out the numbers that are asigned to a PRI card? I have a CS1KM rel 5.5.

I have a CS1000M; rel 5.5, that I would like to sync with then time clock in my network. That the time on the voip phones would be the same as the server time. How would I do this.

The last couple of nights in callpilot the mlink has gone down and came back up. Then when you rdp into the server the message is on saying callpilot is able to accept calls. The question I have is what is the MLINK? I'm not finding anything in documentation that references this. Also what...

Does the ext have to be a DID to use this feature?

How do I create a new access code for a trunk route?

The problem is rather simple in function but apparently complex in design. When a call comes in from at&t via the PRI’s it hits the switch and via the DCNO table the DCNO table points to CDN for the Peri IVR and everything works, we get DNIS in the IVR and it appears in the Softphone display...

what overlay (LD) do i go to to trace a call to a phone. I know the command is trac + the tnb. Just dont know the LD to go. Many thanks

System is a CS1000M running 5.5, I want to add the OSN key to a ACD 2004 VOIP Phoneset, when I try I get the error SCH2227 - OSN key cannot be configured for VO user. 1st question : What is a VO user? 2nd question : Why cant I do this? I thought with 5.5 you could create groups in the element...