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Hi all. I have a specific question - is there any way to have the auto-attendant quickly answer a CO trunk? No matter what I try I get 2 rings before the auto-attendant answers - can I shorten this? I've tried DIL to 3999 / DIL to a virtual forwarded to 3999 / Normal to ring group 102 / trunk...

IP500 V2 11.0.4.2.0 IP Office is randomly rebooting about once a day. Status shows DSI Exception with different data each time: (Abnormal Termination, Cause: <DSI Exception> addr=00000018 d=5 pc=f02721b8 stack=f192cc58 f078c8a4 f0270f34 f078d418 f078fa28) I turned on a bunch of things...

Looking for a way to program a "Release" button for phones on a 9100 [ I'm replacing old Nortel sets ]. Customer pages a lot and wants to try and avoid sending audio of the receiver hanging up - they're not too keen on using a finger either, although they may be forced to. Drop key doesn't...

SV8100 R5.0 - copper CO trunks I have a customer complaining that his conference calls are disconnecting after 15 minutes - apparently mid-conversation with no warning. I can't find anything in the documentation other than the long-conversation cutoff, but that is disabled. Any thoughts /...

SV8100 9.50 Looking for anyone who has working SIP trunks with Shaw - I'm trying to setup with Eastlink in Nova Scotia, and was told Shaw uses the same infrastructure. Shaw is on the certification list, but there is no configuration guide on NTAC. I have trunks that register and can call in and...

IP500v2 - 8.1(73) Sip trunks tested and working - 2 way audio inbound / outbound 9.0.0.0(829) upgrade 2 way audio on outbound calls no audio on inbound calls - connects properly, but no voice Any thoughts / hints on what to check / where to look for changes on 9.0? Thanks in advance! ( this...

IPO 8.1 SIP trunk is setup, and I've confirmed traffic to and from the provider, but the trunk never registers because the ipo never sends a registration request. OPTIONS requests are frequently sent to keep-alive a trunk the IPO never asked to go live in the first place. I've confirmed...

IPO 8.1-67 1416 - Combo cards / DS16 T7316e - DS16A On a system I just installed, I have noticed the ring patterns for internal and external calls are different. The 1416 sets ring two short for an external call, and one long for an internal. The T7316s do the reverse, so I have two people at...

SV8100s - multiple sites linked by CCIS Voip calls work fine, but after about 5 minutes, the calls go dead. There is no beeping like you get with packet loss, the call just stops; goes to silence, does not hang up or give you dial tone. I can't find anything with the call timers or settings, so...

Help!! Hotel has changed from Brilliant PMS vendor to Micros Opera. Checkin / checkout works on the Option11c [ changes name and dialing restrictions properly ]. HMS400 voicemail does not create or delete room mailboxes or recognize the name changes on a database swap. Any thoughts? Is there...

SV8100 4.01 UM8000 11.3.0.37 Have a strange issue with a group broadcast mailbox. The mailbox works as desired, but until all recipients listen to the broadcast message, you cannot leave another message from that extension. If you go to another extension, it will work fine. Any thoughts?

Got a huge headache from beating my head against the wall ( the wall won ), so I'm hoping for some guidance to minimize the amount I look like an idiot... Customer has 1140e sip phones on a 3rd party call server ( Asterisk / 3CX ???? ), and needs licenses applied because the temp / try-and-buy...

BCM400 4.0 System starts up properly, and all is well for 10-15 minutes ( element manager / callpilot manager, with mailboxes and auto-attendant ), then the voicemail goes down and you get the " your session cannot continue ". You cannot log on with element mgr, or BCM Monitor; gives you a...

BCM50 5.0 Quick question - I think the answer is no, but looking for confirmation... The system does measurements / reporting in seconds - is this hard coded, or could I get tenths or half-seconds? Customer is pushing to increase accuracy of measurements, but this is also not $50K of...

BCM50 R5 running Contact Center Just turned on automatic answer for agents, which is working correctly; calls alert on headset and then go live. BUT Now regular or transferred calls to the agent phones ring on the phone, but do not alert and cannot be answered by headset. You have to press...

IP500V2 R7.0(28) Can the embedded voicemail send to multiple email addresses?

IP500v2 7.0(23) I have 2 T7316e sets with KIM modules which will not come on after a system reboot - you have to manually reset [ unplug / plug in ] after the system is up, and sets work fine. ?????? Any thoughts? Other Nortel sets on the TCM card start properly.

Just installed a new bcm50 and the mwi is acting really strange. You can leave a message at an extension, but the message waiting does not come on; no light on T-series, or display on M-series. When you log into mailbox, message is there. Then things get really weird: when you log out of the...

I have a cics / callpilot 100, and a huntgroup on broadcast to 3 phones. If you call the huntgroup directly, the phones ring immediately as expected. If you call in through the pots lines / AA / CCR tree, and select 1 [transfer to the hunt group], it will ring 4-5 times before the phones will...

Hello all - bit of a newb, so be gentle.... Have a V2 R6.1 using a PRI. Local calls work, long distance works, but 1-800/866/877/888 get denied. I am using the basic ARS, and when troubleshooting with the telco, was told they weren't seeing the leading 1, just 800xxx. I tried playing some with...