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A few days ago the IP Office servce stopped working on a secondary server, everything else is running. If I try and start the service nothing happens or the page times out. System is on R11.1. Has anyone else had this issue?

Hello all, Has anyone had an issue with dialling 10 digit numbers? We have a system on R11.0 with the SC 0XXXXXXXXXXN on other systems this code works fine for 10 or 11 digit numbers. For some reason the system just hangs and doesnt try and match a 10 digit call. The dial delay is set to 6s...

Hello all, I have two lab systems one a standalone IP500v2 and a standalone IPOSE both are on the latest patch. I am trying to get an SBCE R10 latest patch to work with them to support remote workers (Workplace IX). The IPOSE is working fine. I can connect via TLS and everything is great...

Hello all, I was wondering if anyone has found any quirks with ASBCE R10.1 that might not have been there on previous releases. I am currently updating our SBCE from an R7.x portwell to a new R10.1 Dell server. Are there any compatibility issues with earlier versions of IPO like R11.0 or...

Hi, I have been asked to setup an SBC for a customer with an SE and a few IP500s as gateways. The IP500s have some users on which they want to be able to have remote workers along with the SE. The customer only has 1 public IP so somehow I need to route the 46xxsettings.txt rules to different...

Hello, Does anyone know if you can change the domain and server address settings from the Windows Registry? One of my customers has over 200 workplace users and we need to change these settings and were hoping to push the change via a group policy. Many thanks!

Hi Chaps, I am having an issue installing R11.1 on a new server. I have created the bootable USB using Rufus and moved the Avaya_autoinstall.conf and syslinux.cfg to the root directory. But when I try and install it cant find dev/root and fails. Has anyone else had this issue? Tried with...

Hi, I used self-signed certificates for ASBCE 7.2.0 but I had issues when I patched to R7.2.9. I was wondering if they are still supported or are just blocked now. Many thanks!

Hi, I am trying to find the upgrade pre-check tool for ASBCE R7.2. I know its an old release, I am just practicing on some old hardware as I haven't done an upgrade before. I am going form R7.2.2.0 to R7.2.2.9. In the guide, it says to run the pre-check tool but I cant find it in the...

Hi, I was doing an upgrade on a SBCE via the web page and it timed out due to inactivity. Will this cause the upgrade to fail? I am watching a monitor connected to the SBCE and I can see its rebooted and is sitting at login page. However when I web browse to it the page doesn't load properly...

Hi All, I was wondering if anyone knows the steps a J series phone goes through during registration. I am trying to troubleshoot an SBC (Sangoma). Knowing what files it pulls and what minimum settings and what it needs to maintain a registration would help greatly! Many thanks!!!!

Hi all, Not sure if this is a bug but there was a Workplace update this Jan and since then trying to connect to my FQDN doesnt work. If I web browse to https://<FQDN>/46xxsettings.txt I get the 'Only Avaya HTTP Clients' message which is great. If I try from the app is says could not connect...

Hi All, I have two IPO 500s with J series phones. They are connected via VPN in an SCN. Everything works fine but the J series phones don't failover. I have set this up before on a server edition and it works fine. FQDNS and domains are set and DNS is setup at each location and tested. I...

Hello All, I am struggling to get the embedded file manager to work. When I open it and login to the system nothing happens at all. Has anyone had this issue? I can connect via webpage on ports 80 and 443 so I know they are not blocked. Its very strange!

Hello all, Very weird issue I am having, system works perfectly then after about 4 hours you can no longer ping or reach the system on the network! I have replaced the chassis and checked all routing etc, there are IP phones and they can be reached fine on the same subnet. Has anyone had...

Hi all, Does anyone know the command for running traceroute from the SSH login? I have gone to the root level and tried many combinations but it doesn't work. Ping works fine. I have tried: tracert xxx.xxx.xxx.xxx traceroute xxx.xxx.xxx.xxx traceroute ip-address xxx.xxx.xxx.xxx trace-route...

Hi all, I have an odd issue where an IPO500 gateway in an SE solution based in a remote office drops its SCN connection and is unreachable via ping. All the IP phones still work and you can ping it locally just not remotely. Normally I would be glaring at the IT guys however if we go to the...

Hi, I am trying to install it on a Dell R240 R11.2.2 using a USB. I have done this (not on R11.2.2) loads in the past and it's been fine. However, I keep getting starting dracut initqueue hook timeouts and nothing I do can get me past this! Has anyone else had this problem? I have created...

Hi Chaps, Do you need to delete the old license before adding a new one in weblm? System is R11.1 Many thanks!

Hi, Do I have to use an application server or can I install VM Pro on a CentOS7 system on its own? I want to move from an old Windows server so I can upgrade our IPO500 to R11.1.2. I also want to install ACR on the same server as that's what's on the Windows machine. Not a massive Linux...