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  • Users: aineog1
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  1. aineog1

    Scripting Query - Count of calls hitting certain points of a script

    Hi, I have a script with three menu prompts in it. If the customer fails to choose an option in any of the menus it will default to an agent - in this scenario the call takes 105 seconds to get to an agent. If the customer chooses an option, the wait time to get to an agent is significantly...
  2. aineog1

    CCMS/Callpilot Rls 5 integration issues- Calls not hitting Access chan

    Hi All, This is a bit of a longwinded saga but I'm hoping someone can suggest something as I am at my wits end and am on the verge of starting from scratch with a new CCMS. AACC CCMS 6.0 SP1 on a vmware platform, Windows 2008 SP1. Callpilot 201i on 5.00.41 SU09. When I call a test CDN which...
  3. aineog1

    Agent set already being observed...

    Hi, Don't know if this is possible but here is the secnario: We have agent sets being recorded at random. Four of them have stopped recording & are giving a busy tone. When I manually observe them from a supervisor set, I get a busy tone as well which seems to indicate they are already being...
  4. aineog1

    Busy Tone on recordings

    Both the below threads are closed with no solutions: thread1409-1332958 thread1409-1428549 I have a client on a Nortel Option 81 with 32 channels TDM recording using Witness eQuality. There are about 10/120 agent phones coming up as busy on the recordings. Same phones having the problem all...
  5. aineog1

    Symposium Voice Prompt Editor

    Hi, I have a Symposium system. The customer uses voice prompt editor to re-record Christmas messages, etc... There are two files: the "maincustomersite" which contains all in-service voice segments & "backup1" which apparently is a backup... "Backup1" has not been modified since 2001 & has 50+...
  6. aineog1

    i2004 phase 2 not powering on

    Hi, I have 10 i2004 phase 2(NTDU92). I am swapping out the older phase 1 (NTDU82) phones and replacing them with these newer models. There is no power over ethernet as yet so we are using the seperate power supply. My problem is the new phones are not powering up. When I plug in the external...
  7. aineog1

    Incoming Analogue line call on hold on ATTN console

    Hi, I have a customer with the below issue Hardware: Site 1 is an opt61, x21, cpp4, rls 5, issue 00w Site 2 is an opt81, x21, cpp4, rls 5, issue 00w They are networked using MCDN. Symptoms: Incoming call on Analogue COT line to ATTN in site 1 needs to be transferred to extn in site 2. Call...

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