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Hi, I'm having problems getting a backup from my PBX its on MCD SP2 and the java doesnt appear to load on the backup page (leaving all the buttons greyed out). I used to be able to get a backup from the system, config doesnt change much.... I can use java on other parts of the system to...

Hi, I'm installing a few sip phones that are going to connect to a non mitel sip server.... I pointed the phones at my teleworker server to grab the latest firmware and then put them into sip mode. From this point i'd usually browse to the phone's web server and configure. How ever it appears...

Hi, We provide some hosted dialler services and I have a client who has got a small nortel analogue switch from bt but is also interested in some IP sets for connection to the dialler. Would a 5312 with a LIN work OK allowing the use of the local switch and also for the dialler to call the...

Hi, I am working with a client setting up a trunk to an avaya cm with ses. When I dial into the SES i am passing in the number to be called but the display name is blank. I beleive from reading the RFC's that display name is optional but the tech has asked that I populate this as when the SES...

Hi, I have a 3330 MCD 4.1 SP2 trunked to asterisk. I can have calls transfered out of the system using call forward always with no issue. The issue arrives when I receive a call then do an external transfer onto a 3 party conference. Audio is fine until the mitel phone drops out of the...

Hi, I have a 2008 R2 terminal server environment. I would like to use mandatory profiles to customise the start menu and remove powershell/server admin from the users taskbar. I have followed Minas's Mastering Windows Server 2008 R2 guide and also this youtube...

Hi, I am currently running a virtual asterisk server that is handling bridging between a mitel PBX and a dialler system. The main use for the system is to allow me the flexibility of routing out to different sip providers and providing G729 compression to the mitel PBX system which has remote...

Hi, does anyone know how the 6110 handles ACD express paths/agents? i.e. do you get reporting from these as a normal ACD path/agent or are they just ignored? Thanks Kenny

Hi, I have a repeating error on my console but cannot run commands to check what is going on. Is there are command to disable warnings on the CLI? I cant restart the asterisk process as its a live system. The error I'm getting is ast_readaudio_callback:failed to write frame I think this is...

Hi, does anyone know if UC Advanced supports SIP Trunking. I know that the last time I looked at YA Pro the release notes stated that SIP trunking was not supported..... Thanks Kenny

Hi, Does any one have experiance with the 3600 product. I have been offering hosted telephony from a 3300 with teleworker and beleive that a 3600 from the burb fits the bill. Just wondering if anyone uses this system and how rich the features are compaired to the 3300 with teleworker... Thanks...

Hi, I have a small office that has acd non-hotdesk agents (system is using tennancy) who want personal voicemail for other members of staff to transfer calls to when they are out of the office. In the past I have put the voicemail directly on the phone that the agent uses which means that they...

Hi, I have a SIP trunk used for outbound dialling but am getting no smdr for the outbound calls. If i receive an inbound call there is smdr present. I have enabled SMDR for both incoming and outgoing calls and on the SIP peer assignmnet assigned tag 6666. Also I have external SMDR enabled in...

Hi, I have a sip trunk between a 3300 latest load and a asterisk server. The mitel can pass calls to the asterisk no problems but when I try and pass these the other way i get a service unavailble message. 102 is the device that mitel is registered against in the sip.conf with type=friend...

Hi, I'm experementing with SIP trunking to a asterisk box..... I've found the following tutorial,http://lists.digium.com/pipermail/asterisk-users/2007-July/191630.html Which is using trixbox and not vanilla asterisk. From what I've read you create a ext on the asterisk box (which is...

Hi, is there any open source or free call loggers for Mitel ICP 3300 v8? Thanks Kenny

Hi, I'm sure i saw the answer to this on tek-tips before but cant find it searching. Using embedded voicemail for an ACD path which out of hours is placed in DND by the 6115 the embedded voicemail plays a pre message stating that "Im sorry mailbox name is currently on the phone" presumably...

Hi, I need to investigate which party is hanging up on a large number of calls. I have 6110 with all of the smdr logs for the period. The SMDR capture doesnt seem to deterine who hung up at all. I'm just going to have a dig through the ccs trace codes to see if that can determine this (I recon...

Hi, I've got ~350 5330 phones over 2 sites. I've been playing with this http://demo.ingeniussoftware.com/hospitality/Default.aspx Which lets you create a nice screen saver for the phones which is working fine! Does anyone know anyway of controlling centrally the 5330 menu options centrally...

Hi, quick question. When a VLAN is enabled as a "voice" VLAN what difference does this make? Thanks Kenny