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ACD routes calls to the longest idle agent. Should a user make an outbound call, they return to the bottom of the list. Is it possible to route calls to the last person who received an ACD call? Kind Regards.

Hi, Have a spare 3300 which Mitel wont buy back from us, I have managed to get it up and running, however, I want to use it as a test bed and simply restore a backup of our live 3300 system. Is there a way which I can change the Hardware identifier of a 3300 so I can mimic the licences on our...

We have a spare 3300 which mitel didnt want to buy back, so we decided to use it for testing purposes. Unfortunatly, it doesnt have any support contract any more, and after attempting to load it with relase 8 software, its bricked. I can get into the system via the console connection and have...

Hi, We have extensions over two controllers, Users are put in a clustered pickup group and appear on both switches inside this group. Only on certain phones, when you try to pick up a call, the pickup information is displayed on screen and it looks like its about to pick up, but the phone is...

Is it possible to have clustered ring group? Despite I have programmed the Secondary Element in the ring group, only phones on the local switch ring. This has got to be possible? Tom

I appreciate your time on this complicated query. I have got experience with SMDR output on the 3300 system for about 6 months now, and I am still not confident the figures I produce regarding simple inbound/outbound calls are accurate. We do have 3rd party software which interrogates the SMDR...

I dont think it is possible, but im trying to find out how hevily our lines are being used at any one time. We have 4 ISDN Lines, at the moment, the trunk hunt group is set up in decending order, and incoming calls are assending. In the SMDR, I am able to find the maximum trunk in the Calling...

Our 3300 was set up for us, but I have had technical training how to maintain the 3300. Im worried I might have learnt too much because Im starting to look at things perhapse too closely. We have two 3300s, and if we focus on the first switch, there is 1 T1 card which has 1 ISDN link to BT and...

We want to play a message to people then hang up the call. How is this possible? Information only mailbox asks what extension you would like to reach after its played the message. Menu mode puts you through to the operator. (Basically, our old DID range is getting disconnected next month, We...

Is the Mitel Music on hold (I want to hold your hand - Beatles) in the public domain? If so, Can anyone use it on their system and where is it available?

If I enable the ACD 2000-Auto Logout Last Agent On No Answer in the System Options Assignment, Should the last phone be ringing for x amount of time, (thus being logged out) what happens to the call? I'm hoping it goes down path unavailable, wich would seem the logical answer, must there be a...

I can successfully create users in Your Assistant by adding users to the following tables: YA Accounts Phones Contacts CONTACT_PARENTS UserFeatures (Features DB) Messenger. I am able to dial using Your Assistant, but the presence facility doesn’t work. This relates to the wiredRedID Field in YA...

Im trying to set up a call flow for the IT Department. Most of this works, except, when the call gets re-routed (Re-route always - internal) and reaches a voicemail port, It uses the mailbox 2305 rather than 2303. Thanks

Is it possible to hook up a 3300 to a N95? Should this be done locally, or through teleworker? What are the settings?

Hi. System: 3300 embedded advanced embedded voicemail running V8 software. I’m trying to send calls to a single voicemail box. For example, the IT Department would have a path. When the path is closed, calls can be sent to the IT Voicemail box. Should the path be open there is a RAD message...