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  1. prstapleton

    Phone Numbers from 2 Different Locations on One Phone

    I have users who are call center agents for a major midwest city. However, they are physically located in a city in the eastern US. We recently migrated them to an Avaya solution. They currently have telephone numbers from the call center on their telephones. The call center wants to keep it...
  2. prstapleton

    Short Dial on CM 6.0

    I know how to implement short dial in an area with a single area code/exchange combination. Now I am trying to get it right for a location with multiple area code/exchange combinations. Example: I have about 120 numbers like:201-345-1234 and about 6 numbers like 201-987-2222. I've got the large...

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