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I have a 7310 phone (extension 227) that was unplugged for a few minutes. When we plugged it back in it became 228 and we cannot figure out how to revert it back to 227. Any ideas? Nortel mICS 30BWG06 NAT w/StarTalk Flash v2.1 -- Matthew

Norstar 30BWG06 mICS 4 w/StarTalk 2.1 Newbie here... I have three incoming lines and multiple stations. Three of the stations are in a hunt group that rings when someone selects a particular number from the calling tree. If no one answers the call after 5 rings, it dumps into a general...

Don't know what I did, but I screwed up something. Ext 226 says "Incoming Only" and won't let the user access anything. Manual useless here. Help!

(CICS and StarTalk 2.1) All of a sudden our Caller ID is not displaying. I verified that each set is configured for it (Terminals&sets->Telcofeatrs-->Called ID.) Is there something I messed up along the way? Does the AA or the CCR have a Caller ID setting?

I can get the different greeting after hours, but can I get a different CCR tree? I don't want the main menu playing when it is outside business hours. I want another tree to be used. Is this possible, or am I barking up a non-existent tree?

(CICS and StarTalk 1.9) Finally get my Hunt Group set up and point one of my CCR menu items to it. Problem is, one of the sets in the HG is not ringing. I have all sets at "Appear Only". I've read to turn of appear for HG sets, but this won't let them make outgoing calls. Help!

I'm still having a bit of trouble setting up CCR and the menus. Is there a way to have a menu item (such as "press 1") to ring multiple extensions?

Okay I think I have it all programmed up now but I can't get the AA to answer. (Norstar CICS w/StarTalk v1.9 I think). I've got the menus set up, paths, greeting, and tables... then I enabled the tree and the lines. Still doesn't answer. Am I leaving something out? What about the phone...

Can StarTalk Flash have nested menus? For example pressing "1" goes to one menu and pressing "2" goes to another?

Anyone here know how to insert special characters (like commas) when setting up a voicemail box name (StarTalk Flash)?

Newbie here... how do I tell if my Norstar 6x16 is DR2 or DR5? Unit is a NT5B01, card says NT5B11DA

Newbie here... with a few Q's about our 6x16: 1. Will the M7324 work with it? If so, will it show if any user is using their handset? 2. Can the "Line" buttons be reassigned? Specifically, we have 4 lines, but I want a certain set of phones to get only "Line 4" when they push the "Line 1"...