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We had an employee pass away and his family is asking for a copy of his voice mail greeting. I have done this in the past with messages, just exporting them to a wav file but never with a greeting. I can't find anywhere to export the actual greeting and would really like to help the family out...

I just restarted my ccm server and received an error that stated one or more services could not start. It ends up that the ASM service is the only one that hasn't started. I try to manually start it and it starts then stops 2 seconds later. Anyone have any ideas? I haven't had any issues...

I programmed two new loops, dch's, route and trunks for a new dual pri card. As soon as I seated the card into the switch (Opt 81c) I began getting paged by the receptionists saying the people calling in can't hear them. I didn't even enable the card, just seated it. I removed the card and...

Okay this is a really weird one. Our call pilot gives a recording prior to transfering a call to our queues. It looks at the time and if the time is within the alloted time the call goes to queue, if it is outside the call goes to a general voicemail box. This morning all queue calls were...

Does anyone know if there is a way to pull more data to the Billing employee list other than just the prime dn? I am looking to pull in acd id's and second extension as well. We run a ton of reports with call center employee's and as you know the reports do not show a name without the acd id...

Is it possible to have a agent be a part of one main skillset and several backup skillsets but only have them answer calls from backup skillsets when there main skillset does not have any calls holding? The issue I am running into is that we have several agents that can answer calls from...

We currently have CCM 6 with 100 agents. We are looking to add the Multimedia package to implement chat. Does anyone have any idea what the cost to add the chat is? I'm just looking for a general number nothing exact. Also is this a good product or should I be looking elsewhere for a chat...

We have TM 3.0 with reporting. I am being asked more and more to run reports for managers, many on a daily basis. Currently we do this at the console and email the reports to the managers. Is it possible to set up TM to allow these indiviuals to run there own reports via the web or by some...

Just installed latest PEPs to callpilot 4 this weekend. Also installed latest Manager/Reporter on web server as well. Version 4.4.4.30 I beleive it is. Manager works fine but Reporter states it is offline since the date of the upgrade. I have never had an issue with it before. Any ideas?

I came in this morning to complaints that our backdoor number was not working. By not working they ment that when you dial the number once in a while the caller hears dead air followed by a disconnect. After some basic troubleshooting I have it narrowed down to one card in the switch. I...

I have a MICS with software DR 4.1. I currently have DS cards installed and I understand that I need to purchase CLID trunk cards to activate the feature, I just wanted to make sure that the system can handle it. Thanks!

Is there a better way to track calls through CCM rather than the call by call reports. I can't seem to find alot of the calls that I'm looking for. Thanks.

I currently have 11 2250s at our main location. There is one console that I do not want to receive "0" calls. Is this possible? Thanks.

I am adding a new console. I only want this console to be able to get certain calls. Currently all of the other 9 consoles answer all of the LDNs. I was trying to remove the ALL from the LDA and enter 1-9 so the 10th board will not receive calls for that LDN. I can't seem to remove the ALL...

Is it possible to change the interdigit timeout in the Script Variables? After collecting digits if nothing is pressed it takes 10 seconds to go to the default. When I try to change the setting, I receive an error stating: Operation failed: Could not update the script variable. Error: 0...

We have a blind employee who is going to be trained to answer calls on one of our 2250s. Looking for some suggestions on how to make this as easy as possible. Would a PC console provide any benifits? He is trained on using a computer. Thanks in advance.

For the past couple of hours I keep getting BUG 4393 messages and a lot of AUD 328 messages as well. Does anyone know what could be causing this?

CCM 6.0 Came in on Monday and the realtime display was locked up. Agent desktop display did not work either. Reset server and realtime came up no problem but the agent desktop display didn't. I still get an error stating the server couldn't log you on....... Any suggestions?

I am trying to install the destop messaging client on my pc and I get an error that setup has detected call pilot server software. Call Pilot desktop messaging cannot be installed on the Call Pilot server. I don't have the server software installed on my pc. Any ideas?

I have the desktop messaging setup using the callpilot's IP address. It works fine except when I try to forward messages in My CallPilot the email goes out as MESSAGE@10.X.XXX.XXX. Yahoo, Gmail etc block messages from an ip address. Is there anyway to have the messages forward with out having...