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Hi, I have a BCM50 that was originally a 3.0. We upgraded to 6.0 last week. Last night, my boss called - the box was dead. No indicator lights at all past the transformer. The expansion module was live though. I'm trying to get ahold of contacts we purchased it from, but this is going to be...

In the past I thought it was possible to "stack" documents using the Fax Software. However, I don't see any way to add files while in the "Compose Fax" dialogue - I see View/Edit, Remove, Move Up, Move Down. Is it possible to add additional pages from several documents and document types with...

I've been working with a system that is restarting randomly for the last 3 weeks. I've updated the BIOS/Firmware of the S3210SH motherboard, the Firmware of the RAID Card (SRCSASRB) and the Backplane (AXX6DRV3GEXP). I run a Zenith Infotech Backup, however that is disabled currently (still...

Hello, I have a phone that I forward to my cell often when I am out of the office, or roaming the building. After a recent system upgrade, it stopped forwarding as my main number, and started phoning as my extension's DID number for outbound calls, and if someone calls me from within the office...

Hello. I'm having problems with a hunt group - error "That Extension is Not Available" is intermittently given folks dial the menu option that puts them through to said hunt group. Having trouble nailing this down. Ideas?

Is there a way to combine documents in Unified Messaging to fax them? IE, user needs to fax cover sheet and three documents. They use the Nortel Suite to make the cover sheet and print from one of the documents, but then need to add the other two to the fax. This has to be possible, but for...

Hello, I'm running two companies off of one BCM50 - they have seperate phone trees. It is a little embarrassing that when someone calls my second company's phone and leaves a message, they get the phone tree from the first company - no name, just the options. How can I cause the system to...

I'm having an issue with my i2004's and my Jabra 9120's and 9125's. Essentially, there is an HID code being sent from my headsets to the phone when I hit the middle action button on my 9120's and 9125's. If I'm in the middle of a call and I hit that button, it triggers deactivation of the...

Hello. I just installed a KEM on an i2004. From what I had understood, there were no modules that needed to be loaded into the BCM50 to get this working. However, the unit initializes (it blinks on all channels) but doesn't communicate with the phone after the boot sequence is complete. Is...